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Fort's Toyota of Pekin
North Pekin, IL
928 Reviews
Fort's Toyota of Pekin in Pekin, IL, is proud to be an automotive leader in our community for over 60 years. Since opening our doors, Fort's Toyota of Pekin has maintained our solid commitment to our customers, offering a wide selection of cars and trucks and ease of purchase.
Whether you are in the market to purchase a new or pre-owned vehicle, if you need financing options, we'll help you find a car loan that works for you! Even if you have bad credit, or are a first time car buyer, you can trust that Fort's Toyota of Pekin will professionally fit you into the automobile of your choice.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 928 reviews
August 03, 2022
Fort's has been our place to go for our cars. The service is the best! Our salesman Nate Smith knew everything about our new purchase and showed me how to use my new Highlander. Thank you Nate fo The service is the best! Our salesman Nate Smith knew everything about our new purchase and showed me how to use my new Highlander. Thank you Nate for helping us move into a new vehicle. Ray is great, always on top of the paper work. These guys are great to see if you are interested in a new Toyota! More
by tracijbohm
August 02, 2022
Very professional, courteous and insightful. Glad to be of service. They look for potential problems. Glad to be of service. They look for potential problems. More
by ILLINOISFISK
Verified CustomerJuly 29, 2022
Correctly diagnosed the problem I was having with my FJ Cruiser. They were able to get the part and repair it quickly at a fair price. Thnak you. Cruiser. They were able to get the part and repair it quickly at a fair price. Thnak you. More
by JONES344
July 28, 2022
Chad was great in explaining all the work done on my Sequoia to my wife. He addressed all the issues we reported and were able to fix every single one of them. Thank you Chad!! Sequoia to my wife. He addressed all the issues we reported and were able to fix every single one of them. Thank you Chad!! More
by FHENKEL0
July 25, 2022
Great customer service, easy scheduling, knowledgeable service advisors, friendly staff at checkout, nice clean waiting area. service advisors, friendly staff at checkout, nice clean waiting area. More
by jmillerten
Employees Worked With
July 22, 2022
Had an oil change, tire rotation and battery replaced. All was well except I believe the battery cables could have been cleaned a little better. Ended up doing it myself. Also the miles to go in the displ All was well except I believe the battery cables could have been cleaned a little better. Ended up doing it myself. Also the miles to go in the display are way off. They did not reset it after disconnecting the battery. More
by A24FAN1
Employees Worked With
July 21, 2022
Absolute worse service experience. Truck broke down on 6/12/22. It was immediately towed to the dealership. The next day they are trouble shooting it and 6/22/22 I am told it is fix Truck broke down on 6/12/22. It was immediately towed to the dealership. The next day they are trouble shooting it and 6/22/22 I am told it is fixed, a bad fuel pump ~$3000 cost. I pick it up 6/23/22, drive the hour home and it dies right outside my driveway. (They did then pick it up and give me a loaner to drive while they had it for over 3 more weeks and by the time I got notified that it was something that they had to call Toyota headquarters for and it was then per the rep a "simple fix with 4 bolts under the hood" $400 part that I was to be responsible for. Clearly I was upset as the problem wasn't fixed the first time, they have now had my car (minus the hour I drove it home on 6/22) for over a month and now I was going to have to pay the extra cost. Long story short made multiple calls to the Toyota customer service line with very polite people but noone would get back with me as to solution on the original cost adjustment and this "simple fix" as I was told. The service liaison was nice but really didn't have any control, and when I eventually got a call back from the service manager who understood my frustration but he was out of the office for most of this situation. His explanation was acceptable, the communication up until that point was horrible. The service department needed 30 plus days to fix the vehicle? doubtful... I had purchased several vehicles over the years from this dealership. They completely lost my trust and business. More
by JHOSCH1
July 21, 2022
Did get things done but needed 2 trips. Supposedly last service they rotated tires wife gave them spline key for lugs and they returned it. Came in this time and spline key not correct size Supposedly last service they rotated tires wife gave them spline key for lugs and they returned it. Came in this time and spline key not correct size and they didn't have one either. I stopped by on way home from work and key was not correct so I am wondering how tires got rotated time before. If they did and my key didn't fit and used another I should have been notified. So I believe tires were not rotated at all if I was a gambling man. Will set trap for next trip to make sure tires are rotated. Something that should not have to be done. What I seen of work group is it is a younger group of employees and I understand difficulties to get a keep motivated to do work properly. Just my opinion. More
by derek.mcneely
