Fort Wayne Toyota

Michael was awesome to work with. He kept in contact and updated us on the status of our car. Made the process quick and easy. He kept in contact and updated us on the status of our car. Made the process quick and easy. More

The quality of work on 01-11-23 and the service tech guys were great. Major problems when paying re: surcharge penalty. As I did not know until I was standing at the payment-window that the FW-Toyota manag were great. Major problems when paying re: surcharge penalty. As I did not know until I was standing at the payment-window that the FW-Toyota management had instituted a 3.5 credit-card usage penalty. Definitely a lousy way to find out about that. I was hit with a $48.17 penalty that I feel was totally unfair since I had no options. If I had known of that when I made my appointment then I could have been ready to pay by other means. I've had an almost 30-year business relationship with FW-Toyota that I'm seriously thinking of ending because of that. I wrote a letter to the Operations Manager Trey Rohrman and the Customer Service Manager but have not heard one word back. More

I had an issue with the LoJack system installed in my car, Took it in for service, told the scheduler, and the bot that sent me a text that this needed to be addressed. It was not. Silly me didn't chec car, Took it in for service, told the scheduler, and the bot that sent me a text that this needed to be addressed. It was not. Silly me didn't check before I went home. Called service, promised call back, did not call back . 2 calls to Salesman finally resulted in response. Still not fixed, snow storm prevented me from bring back . Over 1 hour drive to Fort Wayne Toyota from my home. I waited 5 to 7 days betweeen phone calls. When did talk to service person who finally called me he was nice . I hope this was isolated incident, More

After going to multiple dealers who tried to deceive us, Fort Wayne Toyota was a breath of fresh air. Great cars, great salespeople. Very impressed by their ability to work with trades. Fort Wayne Toyota was a breath of fresh air. Great cars, great salespeople. Very impressed by their ability to work with trades. More

Communication is lacking. No one knows anything. And they couldn't find our key when we came to puck up the car because they let Mark drive it home last night. WTH is Mark No one knows anything. And they couldn't find our key when we came to puck up the car because they let Mark drive it home last night. WTH is Mark and why are they letting ANYONE DRIVE MY CAR HOME. it was out of gas when we picked it up. Now I know why. I'm outraged. More

Good crew fast service good experience. I got the car I wanted and I'm greatful. I got the car I wanted and I'm greatful. More

Shaun Kelly took great care of me! He communicated openly and honestly and answered all my questions. Even had the vehicle cleaned up and ready to go at my appointment time. Shout out He communicated openly and honestly and answered all my questions. Even had the vehicle cleaned up and ready to go at my appointment time. Shout out also to Omar in finance for a seamless process. More

Service is great Austin the manager and Laura in titling not so hot. Need to not be rude to paying customer when it's there fault not mine not so hot. Need to not be rude to paying customer when it's there fault not mine More

The Sales Consultant Michael J. Smith was very helpful in my selection process. I highly recommended Michael & the supporting staff Smith was very helpful in my selection process. I highly recommended Michael & the supporting staff More

Very helpful team and was able to find me something that worked in my budget, Hope to work with them again in the future for my next car, worked in my budget, Hope to work with them again in the future for my next car, More