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Fort Wayne Toyota

Fort Wayne, IN

4.1
1,123 Reviews

5900 Illinois Rd.

Fort Wayne, IN

46804

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1,123 Reviews of Fort Wayne Toyota

May 17, 2022

Everyone was very helpful and made our wait on getting our car fixed enjoyable by giving us a extremely nice loaner. Carlos and Brodie went above and beyond More

by DEBBILLMAYO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Rinker
May 17, 2022 -

Fort Wayne Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 13, 2022

Excellent service. Excellent sales and follow up. Good management. Operate on time. Provide facility to home bus and back if necessary. Never buy or service my cars any More

by bobbeatty3755
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pyay Thu, Cindy Paulk
May 15, 2022 -

Fort Wayne Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Fort Wayne Toyota Lexus. Please don't hesitate to reach out if you need anything else.

May 11, 2022

When you go there they want to help you with whatever problems you have.very helpful,I have been going here for a few years and I won't go no where else.great people! More

by SNOWTONJA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodriguez,he's the best 5 stars!, Logan Wood
May 11, 2022 -

Fort Wayne Toyota responded

Thank you for choosing Fort Wayne Toyota Lexus, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 10, 2022

We were happy with the service being able to keep my old Toyota running well without any extra work & cost not immediately needed. More

by WTYLER4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Goldsworthy, James Hooper, Michele Hildenbrand, Herb Lefler, Andrew Burton, Joe Grove, Jerome Dowdell
May 11, 2022 -

Fort Wayne Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fort Wayne Toyota Lexus.

May 10, 2022

Untrustworthy. Went in for service. Asked them to please vacuum out the vehicle. They did not. Was told my car was parked in the first two rows. Went out into the p More

by KBROWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea who worked on my car
May 14, 2022 -

Fort Wayne Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

May 09, 2022

I was taken by surprise at the total cost of my service. It included something that was supposed to have been done at 30k mikes. I don’t know why that wasn’t done but I sure paid for it this time. More

by BLBROWN3333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damian
May 09, 2022 -

Fort Wayne Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Damian met your expectations. Thank you again for choosing Fort Wayne Toyota Lexus, we look forward to having you as one of our valued customers for many more years to come!

May 06, 2022

Good experience. Everything done as promised. Easily made appointment, good estimate of time required and courteous personnel. More

by OPALSDAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
May 07, 2022 -

Fort Wayne Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 06, 2022

In and out, in the expected timeframe with no surprises. Easy task scheduling the appointment. More

by JAMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not recall
May 07, 2022 -

Fort Wayne Toyota responded

Thank you, James. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 05, 2022

Very courteous staff with exceptional willingness to work with myself and my son. Very smooth process. More

by JCIOCCA3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Rodriguez
May 07, 2022 -

Fort Wayne Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fort Wayne Toyota Lexus.

May 05, 2022

They give one price for the car then add additional pricing without disclosing. The added LoJack to the car before selling but added it to price of the car beyond what was quoted. They just made it More

by SONEAL1225
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager on duty
May 10, 2022 -

Fort Wayne Toyota responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

May 13, 2022 -

SONEAL1225 responded

Sara Neal. I was given 3 oil changes which i gladly took but was no where near the hidden cost totals.

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