Fort Wayne Toyota

Fort Wayne Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time; hopefully, we can get to the bottom of this.

DJEINKENS responded

sold me a car with an obvious electrical problem power steering rack is 4 grand parts and labor key fob does not work like it’s supposed to trunk pops open when I walk past the car windows roll down by them selfs and when I asked u people to make it right u acted like I tore the power steering and messed the electrical system up when I only had the car a week and it was brought to your attention 3 days after owning the car I got nothing but the run around from the sales manager and u guys only wrote me a check for 1000 dollars to buy an aftermarket steering rack cause u weren’t going to pay the total repair or atleast sell me a car of equal value that is worth what I paid for this car and I also pay 700 bucks a month on a car I gotta dump atleast 5 grand into when I asked for the car fax I also got the run around from Nathan who sold me the car like he didn’t know how to pull up the actual service records cause I was told that rack was replaced but I was lied to by your sales team from day one and I will tell anyone who wants to go to your place of business what kinda business you guys do there and stay clear of anyone who works there and tries to sell you a used car

Fort Wayne Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Fort Wayne Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Fort Wayne Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Fort Wayne Toyota responded

Thank you so much for choosing Fort Wayne Toyota! Congrats on your new Ram, and let us know if we can be of any more assistance!

Fort Wayne Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Fort Wayne Toyota responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Fort Wayne Toyota responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fort Wayne Toyota!

Fort Wayne Toyota responded

Phil, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Fort Wayne Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Darrien here at Fort Wayne Toyota.