Fort Wayne Nissan

I dropped my car off for a regular service: Transmission flush and A/C service. Nothing was wrong with my car. This was preventative maintenance. I dropped it off on a Thursday. I prescheduled this service. flush and A/C service. Nothing was wrong with my car. This was preventative maintenance. I dropped it off on a Thursday. I prescheduled this service. I did not hear about my car until the following week, Tuesday. I had to call in every other day to get an update on my car. I was without a car for several days and I had to work. When I scheduled the service, Nissan service department stated that it would take an hour and a half to complete my service. When I came in to pay for my service, they charged me for the wrong A/C service. They also gave me a report that said my rear alignment was poor and one of my tires was low on tread. They missed the opportunity to upsell and I am not even sure that they completed the a/c service. The service department is failing in the areas of communication with the customer and charging for the right service. I will not be brining my Nissan back to Fort Wayne Nissan anymore. My service advisor was Herbie Tran. More

Got in, safety measures were used. Took shuttle home, Everything completed on time, and glad to have the job done. That is all I have to say Everything completed on time, and glad to have the job done. That is all I have to say More

Service was very unpredictable, and it took several times to repair the same issue. Along with multiple tripS and my wasted time. After the third attempt they finally gave me a loaner car after I had to requ to repair the same issue. Along with multiple tripS and my wasted time. After the third attempt they finally gave me a loaner car after I had to request for one. on the last repair a second item was added to the list, which in my opinion was not addressed. It looks like this item will take multiple attempts for this repair as well. I truly felt I did not receive and honest recap of repairs from the service rep. while picking up my vehicle. Although my vehicle took multiple attempts for repair I was not bumped up as priority and had to wait 1 week on 1 occasion to get it back in. I truly feel like I am a thorn to them VS valued customer. Buy the way I bought the vehicle from their lot. I must say... they are slowly making it right though. Thanks for persistence. More

Exceptional in every way -- from Channing Williams to Tim the Manager... Channing is a spot on salesman. I had originally gone in to look at the Rogue Sport, but also drove a Mazda. When I conveyed that I the Manager... Channing is a spot on salesman. I had originally gone in to look at the Rogue Sport, but also drove a Mazda. When I conveyed that I was now changing my direction, and would like to see something a little bigger than the Rogue Sport, Channing had a Rogue ready for me to drive. Once again, showing me all of the details about this SUV that fit my personality and style to perfection. Good choice, great salesman, and my car is perfection! More

I really thank you kid for takin care of my truck and getting me back on the road so FAST. I will always come back for service and vehicles when the time comes. getting me back on the road so FAST. I will always come back for service and vehicles when the time comes. More

I scheduled an oil change and got an oil change--simple. If I don't answer the survey, I get a call asking me to complete the survey. If I answer anything less than 5 stars, I get a call asking why I'm no If I don't answer the survey, I get a call asking me to complete the survey. If I answer anything less than 5 stars, I get a call asking why I'm not pleased. Just saving myself some time looking ahead by answering now. More

Oil Change The work was done quickly and as explained and expected. Everyone was very professional and courteous. I will continue to take my car back as needed The work was done quickly and as explained and expected. Everyone was very professional and courteous. I will continue to take my car back as needed. More

I had a great experience with Semir. He was very knowledgeable and didn’t pressure me just to make a sale. Had the mind set of going to test drive a Nissan Kicks and then head over to Tom Kelley to knowledgeable and didn’t pressure me just to make a sale. Had the mind set of going to test drive a Nissan Kicks and then head over to Tom Kelley to test drive a Kia Sportage. Once I heard back on the trade in value they were willing to give me for my 14 Impala I knew this was the place to give my business. The finance department got me to the payment I wanted to be at without any hassles. Will definitely be back in the future! More

Confused as to why I was not told about Failed Alignment. I discovered it on the 3rd page of service after we left. This is my second visit and wife said womens restroom was very gross both times. I discovered it on the 3rd page of service after we left. This is my second visit and wife said womens restroom was very gross both times. More

All good . Appreciate pulling into service bay and Herb immediately recognizes me and assists with service. I appreciate his tenure and Cindy Ripley in office, a Appreciate pulling into service bay and Herb immediately recognizes me and assists with service. I appreciate his tenure and Cindy Ripley in office, and trust them to assist me. More