Fort Wayne Nissan

Everyone I dealt with was very friendly and knowledgeable. Zach had it all done and approved before we even got to the dealership. Any concerns we had were taken seriously and addressed immedia knowledgeable. Zach had it all done and approved before we even got to the dealership. Any concerns we had were taken seriously and addressed immediately. Next time I’m looking for a new car I will definitely give them a call. More

Love these guys! Super knowledgeable and friendly. Zach took great care of us and Cody too! Thank you again for everything! Loving our 2021 Rogue!! took great care of us and Cody too! Thank you again for everything! Loving our 2021 Rogue!! More

We were hesitant once again to get looking for a new Car. But after looking online and texting with Joe at Fort Wayne Nissan we communicated properly and once we arrived at dealership Joe and Tim made the pr But after looking online and texting with Joe at Fort Wayne Nissan we communicated properly and once we arrived at dealership Joe and Tim made the process pretty painless. I think the whole process only took about 2 hours and we are satisfied with our purchase. Tim and Joe kept their word about the items with the car that needed addressed and followed up with us and even met us at our 1st service appt. Joe Lucenti was awesome! Will definitely do business here again! Thanks Tim and Joe! Regards, Tim and Lori Deck More

This was my first purchase of a vehicle that was done strictly online. Was a little hesitant at first and living in Pittsburgh made it even more so. Jordan Wilson was exceptional in his presentation of t strictly online. Was a little hesitant at first and living in Pittsburgh made it even more so. Jordan Wilson was exceptional in his presentation of the car I was interested in purchasing. After an exchange of a few phone calls the deal was done. Paperwork was overnighted and within a week the Mustang that I purchased was sitting in my driveway. They delivered the car and picked up my trade. I give Fort Wayne Nissan five stars for the exceptional deal and also for the ease of online shopping. More

Took care of our concerns and was very patient with us. Definitely satisfied now,and thank you! Would definitely recommend them to family and friends. Definitely satisfied now,and thank you! Would definitely recommend them to family and friends. More

This dealership has always treated me wonderfully. All of its employees are great to work with, especially Kaleb reber. I would highly recommend anyone to go here . of its employees are great to work with, especially Kaleb reber. I would highly recommend anyone to go here . More

Great service! Kind, respectful, knowledgeable staff. I couldn't have asked for a better experience. I will definitely recommend Ft Wayne Nissan to my friends couldn't have asked for a better experience. I will definitely recommend Ft Wayne Nissan to my friends More

service was fine except for the fact that the service tech and advisor failed to insure that the hood latch was engaged. Had I taken a different route home we'd be having an entirely different discussion tech and advisor failed to insure that the hood latch was engaged. Had I taken a different route home we'd be having an entirely different discussion. More

I have had a terrible experience with this dealership from the beginning. I brought my '14 Nissan Sentra here after having my MAS replaced by a local mechanic due to my check engine light coming on for from the beginning. I brought my '14 Nissan Sentra here after having my MAS replaced by a local mechanic due to my check engine light coming on for it. After the service my car started surging between 1500 and 2000 RPM. He tried replacing the throttle body and re-learning it to fix but it didn't work. He advised me to take it to a dealership and they could update the computer as he didn't have that capability. I made an appointment to WAIT for my car at 11:30 on Monday 02/22. When I arrived I was told it wouldn't be until 3-3:30 until they could LOOK at my car. I asked if they had any cars to loan because I had an appointment later in the afternoon in Fremont, and I live in Angola. I was told they had nothing and was shown the waiting area. I rented a car at Enterprise down the road. I received a call at 3:30p saying they looked at my car and recommended the MAS be replaced, the PCV replaced, and they'd update my ECM. I asked why they'd replace the MAS as I had it replaced a week ago and they said "Because it's an aftermarket part." If the part was faulty, sure, but I have a warranty on the part. I asked again, and the advisor repeated the same reason. I said no, there's no reason to replace it if it isn't broken as it's only been a week since it was replaced. He said ok and gave me the total for the PCV and ECM maintenance and they'd let me know when it was done. I received a text at 5:30p that my car was done. I picked it up on 02/23 and after talking with Shane was told my enterprise bill would be comped, he'd look into my issues and call me. As I was leaving Fort Wayne I realized my car was doing the same thing I had taken it here for, and no one told me it wasn't fixed.. My issue wasn't addressed, the customer service and advising has been less than poor, and they tried to scam me for money on a part that didn't need to be replaced. I paid almost $400 for absolutely nothing. As of 03/01 Shane hadn't responded to me. I called and left a message asking him to call me back and I received a text that said sorry, he'd been busy and asked for my address to send the enterprise bill. I supplied that and told him about my car still having the same issue, and he said that his service manager is on vacation this week, he is out Monday- Wednesday, how about I bring my car up Thursday and they'll take me through everything and make sure I have a loaner car? I drive a lot, I need my car running well, and I need my car this weekend. After all of this being put off until next week is unacceptable. I told him this and said frankly I want a refund on my diagnosis and the labor costs since my initial issue wasn't even addressed and have not received a response back. More

Had my truck for 2.5 weeks and I had to call every time to find out what was going on. Josh Never returned call. to find out what was going on. Josh Never returned call. More