Fort Wayne Nissan

Herbie was very friendly and personable and informative. I loved that you offer a shuttle to take me home and pick me up and transport me back into your dealership. I was totally impressed with the entire e I loved that you offer a shuttle to take me home and pick me up and transport me back into your dealership. I was totally impressed with the entire experience. I was a little bummed that you would not take my expired coupons for a discount on the service. More

Prompt Professional I really like the comfy waiting Prompt Professional I really like the comfy waiting lounge and nice bathroom Will be nice when restrictions are lifted and can get a cookie again Prompt Professional I really like the comfy waiting lounge and nice bathroom Will be nice when restrictions are lifted and can get a cookie again More

Service was fast and easy, Just cant believe $137 for a single car key !!!!! If I ever need another key I will be looking else where first single car key !!!!! If I ever need another key I will be looking else where first More

Terrible service. I scheduled a 9 am appointment on a Wednesday. I dropped my car off the night before my scheduled appointment- they didn’t see my keys so they thought I no showed. By the end of the nex Wednesday. I dropped my car off the night before my scheduled appointment- they didn’t see my keys so they thought I no showed. By the end of the next business day (Thursday) my car was just on the diagnostic tool. Because it was so late they ordered parts on Friday - my vehicle wasn’t completed until the following Tuesday. At no point did my service provider call me to update - I had to call and check on things each time. When we called the service dept we would be on hold for more than 10 mins and eventually would get an operator who would “pass along” my messages. Very disappointed in their lack of timeliness, communication and the perception that they had no urgency to fix my vehicle. I’m a working mom of 3 - very hard to arrange alternate transportation when they keep telling you “one more day”. We will never bring our vehicle back to their service dept. More

Just went in for a simple oil change. Appointment was at 10:15 and got out at 11:45. No explaination on why. Service was overbooked by the looks of it. 10:15 and got out at 11:45. No explaination on why. Service was overbooked by the looks of it. More

Dealer was very friendly and helpful, only reason I did not give it a five star was because they were supposed to follow up and get me a second key for the vehicle and did not. Ended up having to take care not give it a five star was because they were supposed to follow up and get me a second key for the vehicle and did not. Ended up having to take care of it myself More

The job was done right. Since I was from out of town, I had to wait there for almost 5 hours. They did offer a shuttle to go to the mall, but I declined. had to wait there for almost 5 hours. They did offer a shuttle to go to the mall, but I declined. More

After picking up my car on 7/9/21 I had to immediately return it due to to shaking and computer failure. The car died when the service associate went to test drive it. I had already paid $450 dollars to r return it due to to shaking and computer failure. The car died when the service associate went to test drive it. I had already paid $450 dollars to repair a solenoid and $300 was in service charges to end up with more issues than I started with. Along with that I was called to see how I was doing because they didn't even know the car had been returned. I was told I would be updated on Saturday, however, when I called I was told the service department was closed and they did not know the status of my vehicle. I have had to missed many days of work because of this, have been without a car for a week I am out hundreds of dollars, and could have been seriously injured when the supposedly fixed car misfired in the intersection when I was bringing it back. This is by far the worst service I have ever received and will be reporting this issue to the corporate office. More

This dealership is AMAZING! They got me into a car I love when I never thought it would have been possible. They were super professional, nice, and knowledgeable. The whole experience was phenomenal. Gage wa when I never thought it would have been possible. They were super professional, nice, and knowledgeable. The whole experience was phenomenal. Gage was our salesman and he was incredible. Super friendly, really sweet, and worked so hard to find just the right car for my family. He was beyond dedicated and is obviously very passionate at what he does. Tim and Kevin did so much for us as far as financing and finalizing the sale. The service department did a great job detailing the vehicle before we drove it off the lot. 10/10 recommend Fort Wayne Nissan! More

Very professional, no nonsense, no pressure. Clean dealership, somewhat congested and unorganized outside. Sales staff were actively taking care of customers, no joking and horsing around that I see dealership, somewhat congested and unorganized outside. Sales staff were actively taking care of customers, no joking and horsing around that I see in some dealerships. More