Fort Wayne Nissan

New to the Nissan World and I was thoroughly impressed with the customer service when I scheduled an oil change/tire rotation. Everyone was extremely nice and made sure I knew of the work being done ever with the customer service when I scheduled an oil change/tire rotation. Everyone was extremely nice and made sure I knew of the work being done every step of the way. I will continue to use Nissan for all my auto needs! More

Had to wait longer than usual, did not tell me my warranty availability if any, didn't tell me if there were any specials coming up. warranty availability if any, didn't tell me if there were any specials coming up. More

The customer service was impeccable! The vehicle I wanted was at another dealership 2 hours away and they got it for me. In addition to that, since I decided not to trade, they even drove my old car to my ho was at another dealership 2 hours away and they got it for me. In addition to that, since I decided not to trade, they even drove my old car to my house for me after purchasing my new one. I cannot thank Tommy, Shanna, Connor, Austin and the rest of the team enough for helping get my dream car. You all are amazing! Thank you so much! P.s. I’ll zip in when I get the tint done. 😁 More

Keaton Braun did an excellent job of customer service. The communication of what happened versus what I was charged was not clear and he took care of it immediately. This is why I will continue to be a The communication of what happened versus what I was charged was not clear and he took care of it immediately. This is why I will continue to be a Nissan fan. More

I have owned my Altima for a little over one year. This was the second time having the oil changed (only have 10k miles on it) and I have not taken my car to anyone else. I was due for a tire rotation; ho was the second time having the oil changed (only have 10k miles on it) and I have not taken my car to anyone else. I was due for a tire rotation; however, after 90 minutes, Herbie came in and asked me if I had the key to the locking lug nuts. I had no clue what he was talking about. He went back out and tried to find it but couldn't. Herbie told me I did not need my tires rotated this time because I have good tread. I hope this does not reflect on my CarFax service report. My issue is that I will need my tires rotated at some point in time and I do not have that key. What am I supposed to do? You (Fort Wayne Nissan) got my car from a dealer in Ohio and I believe you should contact them and get that key so when I do need the rotation you will have it. Also when I came home I looked up what that key is; and it stated that it is located in the wheel well under the jack. I would think your service people would know that and have looked there. Overall, I am happy with the service I have received and everyone is nice; but this does concern me. More

Very good experience, very friendly staff, work was done on time The car was checked for other safety issues all was writen on the a. Heck list on time The car was checked for other safety issues all was writen on the a. Heck list More

Zach was great to work with! No pressure and process was smooth from start to finish. I’ve had to contact Zach since my purchase and he has replied back promptly each time. Highly recommend! smooth from start to finish. I’ve had to contact Zach since my purchase and he has replied back promptly each time. Highly recommend! More

Service department is awesome. They got me right in. Wish it was easier to reach them. They are very professional and did a great job explaining if the part may be covered under warranty or if it just Wish it was easier to reach them. They are very professional and did a great job explaining if the part may be covered under warranty or if it just needed to be cleaned More

It's Nissan in general. 3 Transmissions and have to put a 4th in. their warranty totally sucks. They haven't fixed the problem. Wouldn't recommend a Nissan period. a 4th in. their warranty totally sucks. They haven't fixed the problem. Wouldn't recommend a Nissan period. More

They got my car in on time, it only took an hour for the basic service and it was less expensive than I originally thought. basic service and it was less expensive than I originally thought. More