Fort Wayne Nissan

Service was quick and thorough, I messed up on the time, but they took it in stride. The only problem is that they misspelled my first name. but they took it in stride. The only problem is that they misspelled my first name. More

the service was done on time service people were friendly and made sure ever was done as promised and made sure ever was done as promised More

Parts are over priced and lack of focus. Customer service is great. There is lack of communication Customer service is great. There is lack of communication More

Excellent service,was in and out in very good time frame,very good customer service,everyone was super nice 😊 frame,very good customer service,everyone was super nice 😊 More

Amicable service, clear communication, and wonderful people. Continue to be pleased with the service I am provided. people. Continue to be pleased with the service I am provided. More

they have great customer service. thanks to herbie and cindy for both always being so friendly. thanks to herbie and cindy for both always being so friendly. More

Got a good deal on a nice car but the customer service was horrible. I was treated like I was nobody, and felt like I was being taken advantage of because I was a single woman. Will never go there again! was horrible. I was treated like I was nobody, and felt like I was being taken advantage of because I was a single woman. Will never go there again! More

Waiting for an answer on a part I need to fix my air bag I don’t fell comfortable paying for a service before it is done. Kimberly. (I am only mentioning her because I had to to send the message. She did no I don’t fell comfortable paying for a service before it is done. Kimberly. (I am only mentioning her because I had to to send the message. She did nothing wrong) More

Everyone is nice. I was told I needed to prepay for parts and they would arrive timely. I got a call from the Nissan part supplier who told me 3 hours after I dropped I was told I needed to prepay for parts and they would arrive timely. I got a call from the Nissan part supplier who told me 3 hours after I dropped off my car that the parts had just arrived. He told me the day before (when I prepaid over the phone) that they would arrive before I dropped off my car at 8 am. The good news is that the car was fixed. I was quoted 8.5 hours of service time, which thankfully was incorrect and referred to a different model. It ended up being less time and less expensive. Ultimately, this is the Nissan dealership in the area, so your choices for competition are limited. The repairs were completed in a day and below the (overestimated) budget. The average rating refers to parts and estimate. I’m satisfied with the repairs and the pleasant service people. I would prefer more competency in estimating and not to have to prepay for parts. More

Oil change/tire rotation went fine. Wasn’t pleased that only the “assigned” associate could get me checked in so I had to wait while two associates told me they couldn’t help or do any Wasn’t pleased that only the “assigned” associate could get me checked in so I had to wait while two associates told me they couldn’t help or do anything for me. The people I interacted with were fine but the process they use is not customer friendly. More