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Fort Wayne Nissan

Fort Wayne, IN

4.4
844 Reviews
Call Dealership (260) 222-2399

4909 Lima Rd.

Fort Wayne, IN

46808

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844 Reviews of Fort Wayne Nissan

January 05, 2023

Excellent service, and all the right answers for all the questions we had for them. More

by ALEX G.
Recommend Dealer
Yes
Employees Worked With
Kevin Amorini, Lee Walls, Trey Steensma
Report | Print
Jan 06, 2023 -

Fort Wayne Nissan responded

Alex, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 04, 2023

Ordered tires and has them put on my car. Absolutely no isses. Done in time frame I was quoted. Looking forward to a few more years use out of this vehicle. More

by BRENDAWAITE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herbie Tran
Report | Print
Jan 05, 2023 -

Fort Wayne Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Jan 06, 2023 -

Fort Wayne Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Fort Wayne Nissan

January 02, 2023

Was able to get an appointment in a relatively timely fashion to do repairs for recalled parts on my vehicle. Service was quick to get work completed, however, one of the repairs was not completed due to More

by KIMBERLYDEVERELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herbie Tran
Report | Print
Jan 03, 2023 -

Fort Wayne Nissan responded

Thank you for taking the time to leave us a review, Kimberly. We're sorry to hear that we weren't able to fully complete your vehicle. Please call us at your earliest convenience, we'd like to help.

Jan 04, 2023 -

Fort Wayne Nissan responded

We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. Thanks for bringing this matter to our attention. Please reach out to us at your earliest convenience at (260) 484-9500 and ask for the service department so we can get you an update regarding that part!

January 02, 2023

Simple oil change and new wiper blades. Appt usually takes 30-45 min, but waited (2) hours for completion. More

by THEDRAGONBROOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keaton Brown
Report | Print
Jan 03, 2023 -

Fort Wayne Nissan responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Jan 04, 2023 -

Fort Wayne Nissan responded

Hi Thedragonbrood, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We really appreciate you bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

January 02, 2023

Service department is the worst I've ever seen. Sales staff seems to be slightly on the dishonest side More

by JOSHUA.D.TIMBROOK
Recommend Dealer
No
Employees Worked With
Cody Barney, John Hefty, Lamila Talam
Report | Print
Jan 06, 2023 -

Fort Wayne Nissan responded

We're sorry to hear of your disappointment. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Jan 06, 2023 -

JOSHUA.D.TIMBROOK responded

This dealership will respond publicly to all negative feedback stating they are willing to resolve, but its really just a PR stunt. I have already been in contact, there is nothing more they can do. They will upsell and force you to take addons that arent even installed, they dont do what they say. Such as a flat tire they said there was a nail and they fixed it, took it to another service department due to continued issues and the nail was still in the tire. Said they replaced the tail lights but did not. They were instructed to just ship them to me, they said they did only to find they did not. The service department here is the worst I have ever dealt with. If you are thinking of purchasing a car here or scheduling service go find another place because they are worthless and dont actually do anything.

December 31, 2022

Great place to purchase a vehicle. Great, friendly customer service in all departments. Process was quick and easy. We found a truck that we absolutely love!! Thank you!! More

by M.CAMPOS7575
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Two younger gentlemen that drive the vehicles to get washed and fueled. Five stars for them as well. Thank you for airing up the tires on the vehicle we drove there in. , Kevin Amorini, Lamila Talam
Report | Print
Dec 31, 2022 -

Fort Wayne Nissan responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Fort Wayne Nissan!

December 30, 2022

Speedy, informative about recalls. Friendly, honest, easy access to and from interstate 69 to and from the dealership. More

by Jonathan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Steensma, David Cornett, Keaton Brown
Report | Print
Dec 31, 2022 -

Fort Wayne Nissan responded

Thanks for sharing about your experience with Fort Wayne Nissan. We appreciate your business and hope to see you again soon!

December 29, 2022

Had a super experience the service tech Candis was very very helpful. She got me in and out in about an hour More

by SHELLROBM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keaton Brown
Report | Print
Dec 29, 2022 -

Fort Wayne Nissan responded

Thank you for your review! We're glad that Candis was able to help, and we hope to see you again!

December 28, 2022

Herbie is great, he gets me in asap and completes the work I need done in a timely fashion! More

by DAN.CLEVENGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herbie Tran
Report | Print
Dec 28, 2022 -

Fort Wayne Nissan responded

Thanks so much for your review, Dan! Quality customer service is always our number one priority, and we're happy to hear that Herbie continues to meet your expectations.

December 28, 2022

Both Trey Steensma & Kevib Amorini were wonderful to work with. A+ experience from the crew over at Fort Wayne Nissan. More

by COREY_HORN92
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Amorini, Trey Steensma
Report | Print
Dec 28, 2022 -

Fort Wayne Nissan responded

Thank you for sharing your experience with us, Corey! We're happy to hear it went well with Trey and Kevin, and we hope you enjoy your new vehicle.

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