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Fort Myers INFINITI
Fort Myers, FL
1,384 Reviews
We deliver friendly customer service; within a state-of-the art facility and excellent financing options tailored to you. These may be the exception for some dealers but for us they are the rule! That's because we take our commitment to customer satisfaction personally.
Without our personal pledge to making you a satisfied INFINITI owner, we simply become any other dealership, and we're so much more than that. What we do here is enhance your lifestyle through an extraordinary lineup of luxury vehicles for you to choose from. This starts with our staff of INFINITI Experts that are ready to help you find that perfect vehicle that fits your needs and your monthly budget.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,384 reviews
March 31, 2018
Never will go to this dealership again! DO NOT GO TO THIS DEALERSHIP! We found a car we wanted. We had our own loan. They tried to “find” us a better loan. We did not accept their loan due t DO NOT GO TO THIS DEALERSHIP! We found a car we wanted. We had our own loan. They tried to “find” us a better loan. We did not accept their loan due to high monthly payments and decided to keep our loan. From that point on the finance manager’s only interest was to get as much money out of us and the bank. They decided to max out our pre-approved loan by adding erroneous fees. First we came to an agreed price on the car with the salesman. Finance manager refused to honor that price of $100 less on the car. When we went in to sign the paperwork the finance manager added a $199 dealer fee to a $699 preprinted dealer fee. Infinity advertises only $699 in dealer fees not $898. Later down the contract instead of clicking transfer for the registration she added a line item called “License Fee” of $500. When we questioned the price, she claims it was to register the license plate. We explained we only need a transfer and it is registered until October 2018. She insisted we have to pay for another year. Since she went over the loan amount and we told her they would kick back the loan, she brought the line item down to $200. We reiterated that my name needs to be first if they insist we need to pay for another year of registration. We received our tag and it was registered with my husband first. Not only did they not register the plate for the correct time, October 2019, we lost 2 months of registration due to his birthday and now the plate expires on August of 2018. Our bank approved the car/loan but the dealership would not release the car for 2 days after we signed the paperwork. Our car sat on the lot while we paid interest and car insurance on a car that was ours as well as a car rental. We have never experienced such horrible customer service and shady dealings from any other dealership. More
by Opalluv
Employees Worked With
Michael, Kevin Higgins, Francesca Zupancic
March 28, 2018
PLEASANT SALES STAFF. EFFICIENT CLOSER. STAFF IS POLITE AND KNOWLEDGEABLE. MANAGER IS WILLING TO LISTEN TO LAST MINUTE SALES REQUESTS. I WOULD LIKE TO HAVE RECEIVED MORE FOR MY TRADE, STAFF IS POLITE AND KNOWLEDGEABLE. MANAGER IS WILLING TO LISTEN TO LAST MINUTE SALES REQUESTS. I WOULD LIKE TO HAVE RECEIVED MORE FOR MY TRADE, BUT I ACCEPTED OFFER xxxxxUPON MY NEED TO FINALLY TRADE CAR TO MEET SALES PRICE. More
by LIONEL G ARCHAMBAULT
Employees Worked With
Greg Davison, Tiffany Vazquez
March 25, 2018
New Lease - New Vehicle I had the pleasure of working with Andy Llanes......he was wonderful. Very thorough and very professional. Made the whole process an amazing experie I had the pleasure of working with Andy Llanes......he was wonderful. Very thorough and very professional. Made the whole process an amazing experience. Thank you Andy! More
by Crotchie58
Employees Worked With
Andy Llanes
March 25, 2018
Best experience by far! I had the pleasure of working with Carlos. He did not only meet my expectations. But when the extra mile. He made it personal. Took his time with us a I had the pleasure of working with Carlos. He did not only meet my expectations. But when the extra mile. He made it personal. Took his time with us and listen to what we wanned. I own a cleaning business. So buying cars is something usual for me. But I can tell you I never felt more appreciated then with this purchase. I will not only recommend Carlos. I will make sure everyone I know comes see him. He made it so personal that I text him asking questions like if his one of my friends lol. I will never purchase another car if is not with Carlos. 5 stars is an understatement for the service he provides. More
by Marelis12
Employees Worked With
Carlos DeLosSantos
March 23, 2018
Kevin’s Customer Service Kevin was an exceptional car salesman! Took the initiative, went above and beyond. Has great customer service. Would recommend him to anyone. I give h Kevin was an exceptional car salesman! Took the initiative, went above and beyond. Has great customer service. Would recommend him to anyone. I give him 5 stars! More
by K
Employees Worked With
Kevin Higgins, T.J. Shelton
March 23, 2018
Exceptional service experience! The service was fast. The waiting room was clean, comfortable and well stocked with coffe and snacks. My service representative was very friendly and The service was fast. The waiting room was clean, comfortable and well stocked with coffe and snacks. My service representative was very friendly and efficient. Great experience all around!! More
by Sue
Employees Worked With
March 22, 2018
AMAZING! My coworker referred me to Carlos so I could buy my very first Infiniti and I am so glad she did! The whole experience was very easy and simple. The d My coworker referred me to Carlos so I could buy my very first Infiniti and I am so glad she did! The whole experience was very easy and simple. The dealership was very clean and pleasant. Carlos made sure to listen to all my needs and present all the options that were available to me, he made sure to make the whole buying experience very enjoyable, he will continue to be my go to car sells man!!! More
by Laynor23
Employees Worked With
Carlos DeLosSantos
March 22, 2018
Wonderful buying experience. Jeff Daniels, our Sales consultant was personable, knowledgeable, and very well qualified in his position. The rest of the staff was in sync with Jef Jeff Daniels, our Sales consultant was personable, knowledgeable, and very well qualified in his position. The rest of the staff was in sync with Jeff and carried out their responsibilities in a very professional and friendly manner including the owner which got involved in the sale. More
by richard.carlen.3
Employees Worked With
Zupansic (sales manager), Greg Davison, Jeff Dailey
March 20, 2018
Amazing!!! This was our second purchase at Fort Myers Infiniti. We we will continue to come back and recommend not just our salesman Jeff, but the entire team. This was our second purchase at Fort Myers Infiniti. We we will continue to come back and recommend not just our salesman Jeff, but the entire team. They made our first NEW car purchase phenomenal. We have purchased many cars in the past however, this was by far the most professional. This expeeience was high class and superior to some of our past purchases. More
by Fmezzatesta
Employees Worked With
T.J. Shelton , Jeff Dailey
March 20, 2018
Love this SLK 250 Jeff is a great rep of this dealership, very knowledgeable and concise. I’ve bought a lot of cars over the years and this was a fair price on a great Jeff is a great rep of this dealership, very knowledgeable and concise. I’ve bought a lot of cars over the years and this was a fair price on a great car. More
by TomT
Employees Worked With
Jeff Dailey
