Fort Collins Dodge Chrysler Ram | Page 69

Amazingly awful and actually Life threatening. Wanna hear a good customer service story? Yeah you do! So, my wife and I leased a dodge from Jeff D'Ambrosio in Downingtown Pennsylvania a few years a Wanna hear a good customer service story? Yeah you do! So, my wife and I leased a dodge from Jeff D'Ambrosio in Downingtown Pennsylvania a few years ago. Good place and a good deal, but the wheels fell off when we moved to Fort Collins Colorado in 2015. Because it was a leased vehicle, we did all our service at the dealership, and we had a lot of electrical and other issues. The customer service was awful, they would never call when they said they would, never notified of our vehicle being ready or not, frequently ordered wrong parts, but would hold the vehicle for days. The receptionist was often rude to my wife and I, and then it happened! We demanded a loner car for a service that would take several days. We had no idea, but a morphine pill had been left in the car, which either an employee at Fort Collins dodge, Chrysler, jeep, ram left in the car, or the car was not properly cleaned after the last customer. Regardless, our 3 year old found it and got it into her mouth! After that, my watchful wife quickly pulled it but not before it began to dissolve. My 3 year old lost consciousness, but quickly came too, and the paramedics arrived shortly there after. Mr. Steve Hardy at the dealership expressed what I perceived as obligatory remorse and asked that I let him know if we needed anything. Well, when the lease ended, we had to have a windshield replaced, and other minor work done to avoid excess charges. Are you ready for this? We had the work done as Chrysler Capital said we should, but when we received the bill (After turning in the vehicle), the windshield was still on it, and so was paint damage that turned out to be an inspector error along with... wait for it... a $400 dollar charge for not leasing another dodge . We were told that because of our dismal experience we might have that charge waved but no matter who we spoke to at Chrysler capital or the dealership, they directed us to someone else with no help. They are charging us $1700 total with only $400 for overage miles being valid. Please share so others can know how Chrysler cares! Customer service is dead... Happy 4th of July. More

thank you. Thank you Steve for your help and understand thank you Megan I. Seevice. Getting my Ram right in and taking care of issues right away. And putting Thank you Steve for your help and understand thank you Megan I. Seevice. Getting my Ram right in and taking care of issues right away. And putting up with my frustration. More

Don't go here!!!!!!!!!!!! I will never go to this dealership again. I have owned Jeeps for over 8 years. My first one, the service department scratched the entire driver's si I will never go to this dealership again. I have owned Jeeps for over 8 years. My first one, the service department scratched the entire driver's side door and it was extremely difficult to get them to fix it. My new Jeep, I had to have a transmission plug replaced because they stripped it. They ordered it and I brought my Jeep in for it to get replaced. They lost my key and wanted me to pay to have them replace it. After telling me that it would be done by closing, they call 5 minutes before 6 to inform me the part they ordered was given to another customer and I would have to bring it back again, after having it for over 24 hours!! I would not go to this dealership it if was the last place on earth to get a Jeep....might actually brand switch after this recent experience. More

Never going back!!!!!!! I will never go to this dealership again. I have owned Jeeps for over 8 years. My first one, the service department scratched the entire driver's si I will never go to this dealership again. I have owned Jeeps for over 8 years. My first one, the service department scratched the entire driver's side door and it was extremely difficult to get them to fix it. My new Jeep, I had to have a transmission plug replaced because they stripped it. They ordered it and I brought my Jeep in for it to get replaced. They lost my key and wanted me to pay to have them replace it. After telling me that it would be done by closing, they call 5 minutes before 6 to inform me the part they ordered was given to another customer and I would have to bring it back again!! I would not go to this dealership it if was the last place on earth to get a Jeep....might actually brand switch after this recent experience. More

Service damaged my car On Sunday, April 2 I took my car in for service. They were going to service my car Monday morning I had a warranty that is the reason I went there. H On Sunday, April 2 I took my car in for service. They were going to service my car Monday morning I had a warranty that is the reason I went there. Horrible warranty but we won't get into that. Monday afternoon they called me to tell Me my car was ready. I couldn't make it that night I was working late so I went up Tuesday. When thy brought me my car, it had damage. They said they would fix it on Thursday. I took the jeep back up and Thursday after noon they called and said they wouldn't fix it that I had wrecked it and expected them to fix it. My son and I went in to get my car. They were rude and smiling about it. The police told me they have cameras all over. They informed me no cameras on the premises. They told us to leave. They damaged my car and refused to fix it. I will leave reviews every where. This is unacceptable. I am so very upset about this. I take excellent care of my car. More

5 star experience I took my truck to get worked on and my experience at the service department was amazing everyone was awesome very helpful they have my business forev I took my truck to get worked on and my experience at the service department was amazing everyone was awesome very helpful they have my business forever. More

Hard to get service! Took truck in for headliner falling down they said that there was a factory repair took back for this repair they told that it wouldn't work and that Took truck in for headliner falling down they said that there was a factory repair took back for this repair they told that it wouldn't work and that I needed a new headliner so they ordered it and I scheduled an appointment for a Wednesday because they said it was a big job they told me that I should be able to get it Thursday night but Thursday morning it was still sitting outside untouched and they never called me on Thursday. What's the the point of making an appointment? That's my question. More

Death Wobble Ever heard of the "death wobble"? Google it if you haven't. A few weeks after buying my new used 2009 Jeep Wrangler I experienced a terrifying shake Ever heard of the "death wobble"? Google it if you haven't. A few weeks after buying my new used 2009 Jeep Wrangler I experienced a terrifying shake that resulted in the inability to control my steering with all three of my kids riding with me. I had gone over a railroad track at 45 mph. Three months after putting myself $20,000 dollars in debt I find myself forking over $630 for what was an original safety concern when I bought the vehicle. I had asked if they could just cover the labor and I would cover the cost of the parts considering that this was a preexisting issue. They "graciously" gave me $100 discount. On a side note, I had scheduled this appointment a week in advance and they didn't even get to looking at it until the next day so I was stuck without a vehicle for an extra day. More

5 star customer service dealer! My wife and I were referred to this dealership from a friend/coworker of mine. Told specifically to talk to Ryan Buller. Great guy. We met him once be My wife and I were referred to this dealership from a friend/coworker of mine. Told specifically to talk to Ryan Buller. Great guy. We met him once before but didn't buy anything after 3 hrs of testing and looking over their lot. No pressure at all. We then began a search for a small car 6 months later. Saw a ad on CRAIGSLIST. I texted Ryan we wanted to look at it. Set up a appointment. He was outside with the car ready for us when we got there. Best dealer experience hands down. Great to deal with and their finance department was on top of it. A+ or 5 stars any way you want to look at it. More

Very Accomodating, Just got the car today! After looking around online, we went here first (to look at a beautiful vehicle in excellent condition they had) and then we ran around to some other After looking around online, we went here first (to look at a beautiful vehicle in excellent condition they had) and then we ran around to some other dealers to check out similar vehicles and ended up back here (all yesterday). Mark was wonderful; not aggressive or pushy at all. Instead, he was just helpful. He held the vehicle until today and even ensured it was sheltered from the snow :) ... He provided us with his knowledge of this vehicle and he was very personable! If you are looking for a great representation of this dealership, ask for this guy, although, I am sure there are plenty other reps here with high quality service as well. The financing guys were also great and pretty fast in getting us out the door. I have not had any interaction with the service department yet, so I am hoping to have an equally exceptional experience. Drove home today with the car of my dreams and so far, I am thrilled! More