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Forest City Honda

Forest City, NC

4.8
1,439 Reviews
Forest City Honda in Forest City, NC meets the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealership we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (877) 231-3648.
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284 Daniel Road

Forest City, NC

28043

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Showing 1,440 reviews

April 10, 2020

Great staff, great service! I've had my vehicles serviced here since 2009, and have never been disappointed-always good service. The staff give friendly greetings every time I co More

by Old Jarhead68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2020

Awesome experience. I have never been treated so well. Will definitely come back if I ever need another vehicle. Will recommend this dealer to others More

by klpandmlp
Recommend Dealer
Yes
Employees Worked With
Greg Huntley, Brandon Davis, Angela Conner, KURT WATERS, Caitlin Lail
Apr 10, 2020 -

Forest City Honda responded

Thank you for your kind words and encouragement! It was our pleasure to have served you. Have a great weekend! You Friends Forest City Honda!

April 08, 2020

Drove car 4 days, broke down, won't start. Paid $2000 for extended warranty, called for roadside assistance, when they arrived, I was told I was not on file, so they charged me $125 to jump start, told me I More

by vtxstasy
Recommend Dealer
Yes
Employees Worked With
Johnny Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Huntley, Brandon Davis
April 07, 2020

Good service They service I received was good. The staff was friendly and made me aware of things concerning my care that I didn't, problem corrected. More

by JEFRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Wall
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 03, 2020

Took my civic in for a detail cleaning. It was returned to me like a new car. I am very picky and I was extremely please. Inside and outside was excellent! Wendy was so sweet and kept me informed on the pr More

by SAXEJAZZ58
Recommend Dealer
Yes
Employees Worked With
Wendy Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2020

Took time to explain things to me several times without any evidence of frustration, because I just wasn't understanding. Chris, not Ruiz, but has a man bun, and Wendy More

by RONNIECONNIE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris, but don't know his last name. I would describe his hair put into a man bun. Very nice young man in the service department that worked on my car.
March 31, 2020

It is conveniently located and generally reliable for servicing vehicles. The employees are polite and knowledgible about their positions. Overall they get the job accomplished. More

by ljv
Recommend Dealer
Yes
Employees Worked With
Wendy Wall
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2020

Very happy Went in to look for a specific car, wasn't available, but Angela helped find us another vehicle that fit the bill! My wife and I are very pleased! More

by eojala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Conner
Apr 22, 2020 -

Forest City Honda responded

"Thank You" for the nice comments! We enjoyed the journey of finding the perfect car for you guys! It's wonderful when customers come back a second time! You are part of the FCH Family for sure!

March 27, 2020

Great Service Very personable and honest. I always have a good experience at this dealership when I bring my car in for maintenance. Always friendly and helpful More

by cwalker17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
March 26, 2020

Charge more than quoted. I was happy that they got me a key replacement quickly. I just hate when car dealers and service departments charge more than they quoted. They quoted More

by TIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not remember the name of the people that did the quote and was not told who actually made the key.
Mar 30, 2020 -

Forest City Honda responded

I am so sorry that you had a negative experience with us. I did some research on the situation and found that when you received the quote from our parts department, you were not quoted "plus taxes and shop supplies" as per our usual price quoting. We, like every other repair shop, charge applicable sales tax and shop supply fees on every RO. We have had an employee meeting and discussed this exact situation, so that clients in the future do not feel the same as you. We certainly do not have hidden fees here at Forest City Honda. We simply made a human error in quoting all of the taxes/fees to you. I ask that you please forgive our actions, as we have provided you excellent service in the past. We also want to thank you for bringing this to our attention, as this is the only way we can get better as a dealership. If you have any further questions, please do not hesitate to contact me. Chris Ruiz, Service Manager 828-286-2614 x 5105.

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