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Foreign Affairs Auto

West Palm Beach, FL

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258 Reviews

1681 North Military Trail

West Palm Beach, FL

33409

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258 Reviews of Foreign Affairs Auto

August 10, 2012

Car was not as represented. I spoke with salesman about car and was told teh car was in excellent condition. I flew in to pick up car and cd player does not work, fuel tank would not receive fuel, drink h More

by jasill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Tackett, Jonathan Ortiz
Aug 10, 2012 -

Foreign Affairs Auto responded

Mr. Sill, I am very sorry the vehicle you purchased from did not meet your expections. We strive to do our very best in offering our clients the best value in certified pre-owned automobiles possible. Please take into consideration that even though our vehicles may look new, they are in fact used cars. The vehicle you purchased from us is a 1 owner, 8 year old car and even though it is in exceptional condition for its age, unexpected minor issues along the way caused by normal usage may occur. As soon as I learned of your discontent, I contacted you immediately to offer my best service in listening to your concerns. At the time, you mentioned that you were having a small issue while putting fuel into the car because the nozzle at the gas station would keep on clicking off as you refueled the car. Even though the vehicle would take fuel, it would take you longer than normal to refuel the vehicle. Since you are an out of state customer, I kindly asked you to have the vehicle checked out and to get back to me with the diagnosis. Once we learned that the repair was no more than $285 ($25 part + labor), I happily offered to assist in paying for half of the repair cost. I am sorry to hear that you did not accept our attempt to provide you with assistance for an unexpected cost. It is quite apparent, there was no way our certification inspection could have detected or predicted the part failure. My company absolutely takes great pride in making sure that each and every vehicle we sell is a high quality pre-owned car and I feel 100% confident that the vehicle you purchased met the highest standards of what a quality pre-owned vehicle should be.

July 08, 2012

My first expereince was when I called about looking at the car. It was a Saturday around 1:00 when I asked if the volvo was still for sale Jonathan told me yes, when I asked what time they closed he told More

by Cindy Regen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Ortiz, Frank Ortiz
June 25, 2012

I was in search of a BMW convertible with very low miles and found it online at Foreign Affairs. Being from Illinois, I was somewhat reluctant to purchase from a Florida dealer until I read all of the posi More

by TJ7334
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred and Jonathan, Jonathan Ortiz
June 23, 2012

Purchased my Volvo C70 along with a five year warrenty from Foreign Affairs...have serviced my car when necessary and been very satisfied with all aspects of owning a car. More

by BRENDALESS
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Ortiz
June 12, 2012

Our salesperson Jonathan was very upfront and low pressure. Our sales transaction was quick and simple, even though we did not have our title on our trade in with us we still drove home in our new c More

by rdh65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Ortiz
March 25, 2012

Foreign Affairs is the kind of company that treats their customers with integrity, professionalism and reliability. Very good quality people with exceptional knowledge that will go the extra mile to take c More

by arnold33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Ortiz, Frank Ortiz
March 24, 2012

This has been the best car buying experience for us. Fred and John treated us with the utmost respect. What you hear and see is what you get, no gimmicks. Our deepest gratitude to you guys. Evens & Reneie More

by Evensreneie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred , Jonathan Ortiz
March 23, 2012

They are the best, I was in Kentucky they were in Florida and every aspect of the sales went great. Would keep them in mind if I ever buy another car.... More

by dauter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Ortiz
January 30, 2012

Frank has been taking care of my BMW for several years. It needed more work and Frank said "Come up and see what I have for you". Jonathan made a great deal and explained everything including the warran More

by plmshop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Ortiz, Jonathan Ortiz, Kim LaLonge, Jonathan Ortiz, Frank Ortiz
January 24, 2012

Easily the best car buying experience I have ever had! Purchased on eBay, got great price, got a gorgeous car, constant communication, easy paperwork, could not ask for anything more. I live in Massachu More

by Bcellana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan ortiz
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