Ford of Port Richey - Service Center

The work was done quickly and well, However, we had come from Minnesota and the car was filthy, so I think a quick wash would have been nice. from Minnesota and the car was filthy, so I think a quick wash would have been nice. More

Rayann was prompt, tentative and knowledgeable on the service of my vehicle. I look forward to bringing my vehicle back. service of my vehicle. I look forward to bringing my vehicle back. More

As always Rayann was awesome to work with throughout the whole service process. Every employee should be like her. whole service process. Every employee should be like her. More

Customer Service IS Very IMPORTANT. If you tell someone we'll have your car ready at the end of this day or tomorrow a.m. and then at the end of day 2 I call to find out what is going If you tell someone we'll have your car ready at the end of this day or tomorrow a.m. and then at the end of day 2 I call to find out what is going on with my car? That is terrible customer service. I would add, on day one she also said to me it sounds like a starter? She is NOT a mechanic. On day [5] I picked up my car. I brought it to FORD, because I needed a car I could depend on. Even after a page I typed out, giving them exactly the problem...they could NOT have been following my exact description. So disgusted. Maybe they are FINE with oil changes, easy things but MECHANICS dubious. I really hate having to say these things. I would much rather have glorified my experience with my car being fixed. They did not charge me at the end, after Rayann told me it would be $700 to put in a certain part (that my Son thought it could be) and when I asked IF they will warranty that I do not get stuck somewhere she said, hold on. Came back and said "her" manager said no charge, just come get your car. She is young and every experience makes you better at your job. Getting cars in and out (fast) may be what you think is important or perhaps FORD has those pressure tactics? No one but they know, so I hope you do NOT discard my second review, but rather use it for a learning experience. Mechanics that do NOT READ something carefully, miss the mark. My problem related to how much time passed in between where I drove to, shut if off and then how much time elapsed until I could start it again. So when the MECHANIC told me, by the time I got the equipment to diagnose it, it started. That tells me, he stopped got coffee, chatted with his friends and wasted at least a 1/2 hr. So Both RayAnn and the Mechanic (who spoke to me twice) are at fault. You need to address this. BTW, I have a copy of the piece of paper describing the car's problem. That paper was never given back to me. Mr Hopkins, never answered my email, either. I couldn't find the name of the MANAGER on the web-site, either. These are the only 2 people I personally had to deal with. So everybody else gets 1 star. More

Steve Wollak does a great job of scheduling me in and out when I need service. when I need service. More

Always pleased with the service I receive at Ford of Port Richey. Friendly, efficient reliable, and timely Richey. Friendly, efficient reliable, and timely More

As always, I was treated like a family member! Steve Wollak is an outstanding employee meriting special recognition! The technician who worked on my Mustang did an excellent job! Steve Wollak is an outstanding employee meriting special recognition! The technician who worked on my Mustang did an excellent job! More

My salesman was very helpful and knowledgeable I would use him again the whole Port Richey staff was awesome thank you use him again the whole Port Richey staff was awesome thank you More

Took my wife’s Expedition in for routine maintenance. Prescheduled a Saturday appointment. Work was done quickly & efficiently. No issues. Prescheduled a Saturday appointment. Work was done quickly & efficiently. No issues. More