Ford of Port Richey - Service Center

The parts department leaves a lot to be desired. Poorly managed. I ordered mats for a new Expedition and never received a call to let me know they were in. I went in to check on the status of my ord Poorly managed. I ordered mats for a new Expedition and never received a call to let me know they were in. I went in to check on the status of my order. I had to ask for assistance to carry the three boxes to my vehicle. Two of the boxes looked like they had been opened before and sure enough the mats looked used, and the cargo liner didn't fit. I don't recall the guy's name (drives a big truck and wears his hat backwards) in the parts department that decided to interject himself into the conversation about my mat order. Randy the manager was there and said nothing as this employee spoke over me and acted like I wasn't standing there. I did ask him who he thought he was and said I didn't appreciate his comments or the way he ignored my presence. Again, Randy just stood there (crickets.) Mike was very apologetic and made sure that the refund paperwork was taken care of. Courtney, the cashier was another story. She initially told me that I would have to go home, get the original sales slip for the mats and return to process a CFNA refund. I told her no, to call management to assist her and she kept saying she needed info off that paperwork. Another employee sitting in that area came over, apologized and said call Nicole and she will handle it that an error would cause the drawer to be off and create more work for Nicole. I have no idea if Courtney was trained properly but I was NOT impressed. It seems like professionalism isn't a requirement in this department (parts/cashier.) This dealership lost a $481.00 sale on the mats and another $128.40 for a hood deflector. Why has Ford allowed such a decline in professionalism and zero decorum! More

At Port Richey Ford you feel exceptional. Steve Wollak provides you with second to non-attention and service.. Thank you Steve, and all of the Port Richey Ford team. Steve Wollak provides you with second to non-attention and service.. Thank you Steve, and all of the Port Richey Ford team. More

Service Writer was a condescending jerk. Talked Dow to me and got testy when I presented online coupons. I will never use this dealer again. Talked Dow to me and got testy when I presented online coupons. I will never use this dealer again. More

Excellent customer service. Quick and easy! Service representative takes great care of you! Highly Recommend! Quick and easy! Service representative takes great care of you! Highly Recommend! More

I can always count on Nathaniel to make sure our service experiences go smoothly, and our vehicles are taken care of. Wouldn't think of going anywhere else. experiences go smoothly, and our vehicles are taken care of. Wouldn't think of going anywhere else. More

Representative was very thoroug. He physically took me to the mechanic in the service area to review the concerns while the vehicle was on the lift. He physically took me to the mechanic in the service area to review the concerns while the vehicle was on the lift. More

great service. and the rep was awesome. . Zi would recommend going back to post Richey Forf and the rep was awesome. . Zi would recommend going back to post Richey Forf More

The technicians at Port Richey demonstrated unparalleled expertise and professionalism. They thoroughly inspected my vehicle and addressed all of my concerns with precision and care. I was pleasantly surpr expertise and professionalism. They thoroughly inspected my vehicle and addressed all of my concerns with precision and care. I was pleasantly surprised by how quickly the maintenance was completed without sacrificing quality. They clearly value their customers' time and strive to provide efficient service. thank you Steve ! More

I am always very pleased with the professionalism and accuracy of the service department at Ford of Port Richey. accuracy of the service department at Ford of Port Richey. More

Staff was wonderful. Will definitely refer family and friends. Also, will return to purchase another car in the future. Will definitely refer family and friends. Also, will return to purchase another car in the future. More