Ford of Port Richey - Service Center

Rayann was great. However, the shop in the back is terrible. I took my truck in twice for the same issue . The techs told me my tires were the problem and performed a However, the shop in the back is terrible. I took my truck in twice for the same issue . The techs told me my tires were the problem and performed a forced Road Balance. Afterward, I took my truck to Firestone to see if I could get new tires within my warranty. The tech took me under the truck and showed me my tires really weren't bad. However, both my rear shocks were leaking fluid which Ford completely missed in their assessment. Firestone asked to rotate the tires and rebalance them. They told me that both front tires weights were off, even though Ford had just completed the forced Road Balance. I replaced my tires as Ford suggested. The issue I am having remains even with new tires and shocks, and now my truck is out of warranty so if it is a drive train related problem I have to pay out of pocket. This dealership has been going down hill my first visit I had to ask 2 service writers to please stop swearing in front of my 8 year old daughter and to keep there conversation appropriate instead of talking about feet finder and other websites I really don't want my daughter to know exists. More

Frank took care of what I needed done in fast and professional manner. I would recommend Ford of Port Richey. professional manner. I would recommend Ford of Port Richey. More

Caden is amazing. ..Thanks for all the updates on my motorhome while is was being serviced ..Thanks for all the updates on my motorhome while is was being serviced More

Brought my truck in for service and an oil change Nathaniel Gonzalez handle the job with excellence. Thank you so much, Nathaniel. Nathaniel Gonzalez handle the job with excellence. Thank you so much, Nathaniel. More

Excellent service department! One of the best I ever had to deal with. Terry is very professional and knowledgeable. I highly recommend 👌 One of the best I ever had to deal with. Terry is very professional and knowledgeable. I highly recommend 👌 More

The attendants are very pleasant when I am there. They take their time to discuss anything I may need for my car. They take their time to discuss anything I may need for my car. More

Same questionnaire. Outstanding dealership and professional staff. Would always use Ford of Port Richey for all my Ford needs. Outstanding dealership and professional staff. Would always use Ford of Port Richey for all my Ford needs. More

Overall experience was great! Enrique was a great salesman answered calls and texts whenever we reached out to him. Enrique was a great salesman answered calls and texts whenever we reached out to him. More

Steve is the best. He always meets my needs for my car. Always flexible and helps to ensure my car gets what it needs. He always meets my needs for my car. Always flexible and helps to ensure my car gets what it needs. More

When I bought my car, I was told I had a year of oil changes. When I took my car in I was told I already had my two free oil changes. I explained I was told free oil changes for a year and They explaine changes. When I took my car in I was told I already had my two free oil changes. I explained I was told free oil changes for a year and They explained that means 2. I am unhappy that they did not communicate that better. They were running a special for $15 and still insisted on charging me even though I was told a year, not a specific number of oil changes. I called the General Manager who helped negotiate the deal and I never got a call back. Again, bad communication. The service department didn't pick up the miscommunication and make the customer happy. More