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Ford of Port Richey - Service Center

Port Richey, FL

4.6
4,588 Reviews

4,588 Reviews of Ford of Port Richey - Service Center

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December 09, 2021

As always the service staff at Ford of Port Richey was fantastic. They diagnosed the issue properly and kept me in the loop on the status. The mechanics are the best! They work together with the servic More

by CACDEANGELIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Gonzalez, Andres Javage
Dec 10, 2021 -

Ford of Port Richey responded

Thank you for the review. We appreciate you servicing your vehicle with us, and look forward to exceeding your expectations in the future.

December 09, 2021

Dealer rep was professional and courteous. Advised me of needed services and future maintenance. Thanks More

by Rscott454.rs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rayann Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Ford of Port Richey responded

Thank you for servicing with Ford of Port Richey. We appreciate you trusting us with your service needs.

December 08, 2021

Disappointed! Needed "reg." oil chg - good to go ... BUT readout still reads "OIL CHANGE REQUIRED" - NO ONE reset the car's "memory." Tried texting service rep (Cadan?) - no response. Exerienced other "disa More

by retirednasaguy2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cadan (?)
Dec 09, 2021 -

retirednasaguy2006 responded

Nothing more to say - they did the work, but...

Dec 10, 2021 -

Ford of Port Richey responded

We are sorry to hear about your frustrations. A member of our team will reach out to you for more information.

December 08, 2021

Steve always sees that my Explorer is serviced on a timely manner and everything is taken care of. More

by PAULA.MORRIS86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2021

My service rep was extremely helpful gave me a great deal on new tires fixed my problem that I came in for which happened to be under warranty and I was at 37,000+ miles but it was drivetrain and whoever did More

by DALE30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I’m very sorryI’m very bad with names
December 06, 2021

Had a 10 AM appointment. I was seen promptly at arrival I was told it would take two hours and it was done in an hour. great service and Steve is wonderful More

by nancy29forever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Ford of Port Richey responded

Thank you for trusting Ford of Port Richey for service. We appreciate your business and thank you for the opportunity to earn your trust.

December 06, 2021

It was fine they did a great job getting me in and out thank you More

by BEARSNASCAR28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rayann Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Ford of Port Richey responded

Thank you for choosing Ford of Port Richey.

December 04, 2021

Service that can’t be beat! Steve in Service is always a pleasure to deal with More

by alwaysford6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Ford of Port Richey responded

Steve is a valued member of our team, not just for his experience but for the way he prides himself in treating his customers well. Steve and everyone else at Ford of Port Richey thank you for the trust you place in us servicing your vehicle here. We appreciate the opportunity to earn your business and your trust.

December 03, 2021

Was greeted quickly and car was signed in fairly fast. The service was quick for my oil change. Disappointed the car was not under the apron. I had to walk out to the parking lot. Also the number tag was More

by TKOSSUTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rayann Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Ford of Port Richey responded

Thank you for the review. The car wash has been down for repairs, and we are expediently working on getting back up and running. We would like to try and make it up to you on the next one. One of our team members will reaching out to you. Thank you for choosing Ford of Port Richey.

December 03, 2021

Took care of my needs promptly, and had my vehicle back to me with in a couple hours More

by CHERYL DRAGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rayann Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan LeBlanc
Dec 04, 2021 -

Ford of Port Richey responded

Thank you for your review, Cheryl. We appreciate you servicing with us and thank you for choosing Ford of Port Richey.

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