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Ford of Port Richey - Service Center

Port Richey, FL

4.6
4,588 Reviews

4,588 Reviews of Ford of Port Richey - Service Center

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December 18, 2021

The service personnel were rude and untrustworthy. They seem to need customer service and diversity. More

by WKCROMARTIE
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Terald Hopkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rayann Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2021 -

Ford of Port Richey responded

We are sorry to hear that we could not meet your expectations. Have a safe and happy holiday season.

December 18, 2021

The service center went out of their way to accommodate my request to get my car in as soon as possible. My car was quickly diagnosed and the necessary repair I was most concerned about was a simple fix th More

by Rcso7s5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2021 -

Ford of Port Richey responded

It is awesome to hear about your experience! Have a safe and happy holidays and happy New Year. Thank you for choosing Ford of Port Richey.

December 16, 2021

Had excellent service at your dealership this past week. Caden Giguere is a great team member at your dealership took excellent care for me with my issues. You have gotten me backfor my service needs. Than More

by CKHIMMLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caden Giguere
Dec 23, 2021 -

Ford of Port Richey responded

We are glad to hear that we exceeded your expectations. Our service department team strives for excellence with every customer, thank you for choosing Ford of Port Richey.

December 16, 2021

The Service Dept Is Second To None.Steve Wollak And His The Service Dept Is Second To None. Steve Wollak And His Technician’s Are Some Of Fords Best! Thank You George Maniates More

by AMENAIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2021 -

Ford of Port Richey responded

We appreciate your feedback, George. Our service department prides itself in satisfying customers and exceeding expectaitons. Thank you for choosing Ford of Port Richey.

December 16, 2021

My oil change was performed correctly. I was quoted an hour but it took over an hour for it to be done. I ordered a part for my car but never heard whether or not it came in. I no longer need it because m More

by JDMLCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure forgot name
Dec 23, 2021 -

Ford of Port Richey responded

We are sorry to hear about your accident and hope that everyone is ok. Thank you for choosing Ford of Port Richey. Happy holidays and happy New Year.

December 16, 2021

Unprofessional, worthless, liers . Including the management in service Nick & Eric. Lied to my face right up till checkout. Our car spent 4 days in service and came back with more issues than it wen More

by thomasgallup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric in service, Nick Drummond
Dec 17, 2021 -

Ford of Port Richey responded

We apologize for not meeting your expectations. Hopefully we can get another chance to earn your business. Thank you for choosing Ford of Port Richey.

December 13, 2021

Got us in same day, Very friendly, knowledgeable and honest. Would definitely recommend for any of your vehicle needs! More

by Lisamfreeman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Scripture
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2021 -

Ford of Port Richey responded

Thank you for your review, and thank you for choosing Ford of Port Richey.

December 11, 2021

Steven is definitely the guy you need to get things done. I never have any problems with him. Hard working man.. Thank you Steven. Gerry More

by FLGSMITH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2021 -

Ford of Port Richey responded

Gerry we appreciate you leaving Steve the review. Thank you for trusting him and the rest of the team at Ford of Port Richey in servicing your vehicle.

December 10, 2021

Rayann was awesome as always. Kept me updated on the progress of my service. No problems as usual More

by Schlemmer-jeffschlemmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rayann Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2021 -

Ford of Port Richey responded

Thank you for the review. We appreciate your trust in us. Thank you for choosing Ford of Port Richey.

December 10, 2021

The service advisor was helpful, quick and knowledgeable. He convinced the service dept to evaluate an issue with my car without an appointment. More

by kenny1501
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Employee who ran my diagnostic scan, Jeff McConnell
Dec 11, 2021 -

Ford of Port Richey responded

We appreciate the review, Kenny. Thank you for trusting Ford of Port Richey in servicing your vehicle.

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