Back

Ford of Port Richey - Service Center

Port Richey, FL

4.6
4,591 Reviews

4,591 Reviews of Ford of Port Richey - Service Center

Sort by
January 15, 2022

Rayann was awesome, she took care of everything, kept me updated on the service I had done witch was done in a very timely manner. I would recommend Ford of Port Richfield all of your needs More

by Schlemmer-jeffschlemmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rayann Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2022

Went in to fix a broken U joint and have my fuel system serviced when I left I got half way home and the truck goes into limp mode because they didn’t tighten things properly went back the next day and the More

by Wupright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rayann Church
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Ford of Port Richey responded

We are sorry to hear about the difficulties you are having with your vehicle. A member of our team will reach out to you to gather more information to see what we can do to help.

January 14, 2022

I was acknowledged immediately and everyone was concise and courteous, friendly and my report was very thorough! Will be back, for service even though I have a Honda. More

by jimkatz23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rayann Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2022

Scheduled appointment for computer update. They knew the day before that the update was not available. I received no call and drove to the dealership to be told they could not update my car. Why did they no More

by JDK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Ford of Port Richey responded

We're very sorry that this was your experience with us. Please send us an email if we can address this issue with you directly. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

January 11, 2022

Clean fast and 100% reliable, the service rep was attentive to my problems and ensured to call me back once my vehicle was done… exceptional service More

by FISHERA64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rayann Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2022

$198.00 an hour labor charges is what I was charged $2200.00 First repair. $2995.00. Then I had to go back because they forgot to plug in my fan. Then another 215. For a battery. I will never go back More

by harley1221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andres Javage
Jan 28, 2022 -

Ford of Port Richey responded

We apologize if we've disappointed you. If we can go over our pricing with you directly, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

Jan 28, 2022 -

harley1221 responded

I would be happy to go over this ridiculous pricing

Jan 29, 2022 -

harley1221 responded

I would be happy to go over these ridiculous charges with you. I did go to a local dealer to compare the same work price being done here at home. About an $800. saving and this is just comparing the labor charge.

January 11, 2022

Car was not washed tech said I needed a new air filter was never checked has a new filter 10/14/21 thank you More

by Plymouthsatellite6644
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rayann Church
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Ford of Port Richey responded

We're sorry if we didn't meet all of your expectations. Please send us an email if we can answer any questions you might have. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

Jan 28, 2022 -

Plymouthsatellite6644 responded

Thank you but I Won’t be back

January 10, 2022

Service was done fast and complete they even washed my truck.the price was unbelievable More

by kevinc1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rayann Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Beldotti
January 07, 2022

I paid $200 for absolutely nothing to be done.was very overpriced would not recommend More

by Shortchicksareawesome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rayann Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathaniel "Nate" Gonzalez
Jan 18, 2022 -

Ford of Port Richey responded

We are sorry to hear that you were unhappy with your recent experience with us. If you would like, a member of our team can reach out to you and see what can be done to improve your experience.

January 07, 2022

Very quick. Very friendly. Checked my car....told me I need new front tires, gotta keep it safe! Thanks Port Richey Ford!! More

by sally.geee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane
Jan 18, 2022 -

Ford of Port Richey responded

Thank you for trusting Ford of Port Richey with your vehicle's service. We thank you for your business.

...
153
...