Ford of Port Richey - Service Center

My experience with Ford has always been very quick and efficient. The estimated time and effort was spot on. efficient. The estimated time and effort was spot on. More

The level of commitment I have for writing this review, after two major hurricanes have devastated our lives, should tell you everything you need to know about our experience here. My husband and I purchas after two major hurricanes have devastated our lives, should tell you everything you need to know about our experience here. My husband and I purchased a vehicle at this dealership on 09/11/2024 and had the unfortunate experience of working with Christian, the "Finance Director". When we asked to see the numbers on paper for the optional add ons he was trying to sell us, he originally said he couldn't do that. First red flag. Makes more sense now though knowing that he misrepresented the terms of the agreement so that he could write up a sales contract for a higher interest rate than what we agreed upon and were already approved for with the sales team. We were not given hard copies of our signed paperwork, instead we were given a flash drive that turned out to be empty. When we brought this to attention, we were told by Christian he would overnight the paperwork to us, which was a lie because he never did. We had to go back to the dealership, and were given another flash drive, which had a file on it that could not be opened. I returned yet again on 09/21/2024 for copies of our paperwork and FINALLY was given ONLY the documents that were electronically signed with Christian in Finance. When I could see the incorrect interest rate on paper finally, I was told by Christian that nothing could be done that day because our lienholder's dealer services department was closed. This was another lie, as I called and confirmed otherwise with my lienholder after our conversation. Christian also told me that he could not provide me the other half of our signed paperwork that was completed with the sales team because it was already "in storage". When I asked where storage was, if it was onsite, I got an avoidant answer about how nobody could go and get this paperwork for me at that time. Couldn't confirm this to be true but given the experience thus far, I've concluded this was also a lie. He promised me he would "hand deliver" this other set of paperwork to me, which has yet to happen. This was the paperwork that included the original terms that we agreed upon with the correct interest rate. To date, the only options I've been given to correct this misrepresentation have been to 1) keep the terms (no change), 2) return the car, or 3) take the original, lower, agreed upon interest rate for a higher monthly payment which was not a monthly payment we agreed upon. None of which are acceptable. With all that being said, buyer beware. The sales team (Ryan, Nick, and Michael) were okay and Aria in Service was great, but our experience with Christian in Finance has been horrendous. We will never do business here again - we won't even use the complimentary services that were offered to us as part of our purchase. We do not recommend this dealership to anyone and will continue to share our feedback with others. More

Love dealing with Shandler he always takes care of us. We are loyal customers of Ford We are loyal customers of Ford More

Rayann was great she helped me with everything I needed to get done . It was all completed in a timely manner to get done . It was all completed in a timely manner More

When I call they put me on hold 15 minutes and still no response. I'm never able to reach anyone other than who answers the phone response. I'm never able to reach anyone other than who answers the phone More

Nathaniel Gonzalez has been a blessing. Instead of hard sales, we talk through what is needed for my truck and things I need to look at getting fixed soon. Great service, professional, and Instead of hard sales, we talk through what is needed for my truck and things I need to look at getting fixed soon. Great service, professional, and fast. That's why I keep coming back. More

Clean, friendly, and effecient! Everyone we spoke to was super helpful and you could tell they enjoyed what they do! Made my husband and i feel extremely welcome! Everyone we spoke to was super helpful and you could tell they enjoyed what they do! Made my husband and i feel extremely welcome! More

As usual, Nathaniel Gonzalez took great care of my truck, and I was able to get all the work done promptly, and at a reasonable price. and I was able to get all the work done promptly, and at a reasonable price. More

Considering I just found out my front tires are wearing really bad the alignment on the truck must be bad everything was supposed to be checked out. Not a very happy customer Haven’t even had the truck a m really bad the alignment on the truck must be bad everything was supposed to be checked out. Not a very happy customer Haven’t even had the truck a month. More

I enjoyed the video I received from the service technician working on my wife’s Explorer. technician working on my wife’s Explorer. More