Ford of Port Richey

My husband and I visited every Ford dealership in Pasco, Pinellas, Dade, Broward, and Palm Beach counties because we took advantage of being in those areas for other reasons and were in the market for repla Pinellas, Dade, Broward, and Palm Beach counties because we took advantage of being in those areas for other reasons and were in the market for replacing each of our vehicles. We were also very specific about what we were looking for. But more importantly, this also gave us a chance to see how we were initially treated to see if that's where we wanted to do business. By far, Ford of Port Richey treated us way better than any of the other dealerships. We ended up purchasing my new vehicle and several weeks later purchased his. Everyone involved bent over backwards to get us what we wanted and under the terms we were looking for. They actively listened to what we wanted and didn't try to push off something else just to make a sale. I couldn't find a negative thing about either of the two new car-purchase experiences we just had. I'm glad we didn't miss out on what we thought was a lost art of customer caring that they still have at Ford of Port Richey. Thank you. More

THEY HAD THE BEST DEAL AND THEY BENT OVER BACKWARDS TO PLEASE US AND GET US ON OUR WAY. THEY ALSO WORKED ON REPAIRING OUR FORMER CARS BEFORE WE BOUGHT THIS BEAUTIFUL 2012 ECASPE. PLEASE US AND GET US ON OUR WAY. THEY ALSO WORKED ON REPAIRING OUR FORMER CARS BEFORE WE BOUGHT THIS BEAUTIFUL 2012 ECASPE. More

Cal was the "Sales Manager" was great guy until we didn't like his deal then turned to complete you know what. Avoid this place like the plague. We sat with him for an hour and watched a family of we didn't like his deal then turned to complete you know what. Avoid this place like the plague. We sat with him for an hour and watched a family of 3 free loaders come in and get 2 wal mart gift cards, thats all they came for with another sales person. The husband came in the day before and got one too. When we asked about it he said no we had to have the flyer and then said "Go out to the radio station table, they will give you some free stuff" like I was some welfare recipient there to free load. He is a miserable excuse for a human being and I will tell everyone I know to avoid this place at all costs. Shame on you NEW PORT RICHEY FORD for hiring this awful man. More

They are very deceptive. We went into the dealer to buy a new truck. We are very protective of our credit and asked for details on how they do their loan searches. They explained that their system was un a new truck. We are very protective of our credit and asked for details on how they do their loan searches. They explained that their system was unique - they only pull your credit once and send it to up to 10 lenders for the best rate. It is unique alright! it destroyed our credit almost instantly! Without even agreeing on a price for the vehicle we wanted, they had subjected our credit to 25 hard inquiries, and many of them to lenders that did not even do loans on a 1 ton truck! Oh yes, and we sat in the dealership for 5 hours and finally gave up and walked out - very poor interaction between sales personnel and the customers. Once we found out that our credit scores had dropped 65 points 1 week later, we immediately returned to the dealer to have them fix th damage they had done. Conveniently, they stated that our "paperwork had been shredded" and the salesman no longer worked there! Long story short, the Attorney General's office of Florida took interest in this situation and guided us accordingly. We have since filed formal complaints with several regulatory commissions and retained legal counsel. Since this incident (still ongoing), we have learned of many other dissatisfied customers that we have spoken to. Do yourself a favor and avoid this dealer at all costs! Their are other friendly Ford dealers 10 minutes south and 15 minutes north of where this one is located. More

I have had a speciality Mustang on oder (agreed contract) for 6 months and on the month it could have been manufactured, I get an email for Joe Albert wanting to cancel my order (my previous negotiated price for 6 months and on the month it could have been manufactured, I get an email for Joe Albert wanting to cancel my order (my previous negotiated price less than demands for this car in places like ebay)...supposedly due to supply of parts issue and reduction of allocation. This is on an order that was just confirmed in July with Ford that it was to be built in 3rd Qtr, July-Sept. More

I took my 2010 Fusion to them because it developed a loud rattling noise in the transmission. I was told over the phone that it was due to loose bolts from the previous repair. (The dealer I bought the car f rattling noise in the transmission. I was told over the phone that it was due to loose bolts from the previous repair. (The dealer I bought the car from replaced the clutch before they sold ms the car as new and didn't tell me.) I called and verified the job was done at Veterans Ford in Tampa and they agreed to pay Ford of Port Richey to do the work. The car sat there for two days before they even wrote it up to begin work. When it was done they didn't supply me with any paperwork on the repair. They said they would mail it to me. They didn't tell me they replaced the clutch again and resurfaced the flywheel. (That's important due to the break-in period.) The new clutch was slipping and there was a new rattling noise when I shifted. Also, the battery was shorted internally causing car to lose power steering and then not start again. (likely due to being dropped.) Two weeks later I went in person to get the paperwork they never mailed. The repair was done under warranty making it so Veterans Ford didn't have to cover the work. The paperwork said it was due to a failed pilot bearing. The symptoms I was experiencing did not point to the pilot bearing. When I asked what caused the bearing to fail so soon, Bruce said, "they just do." I asked how he determined it was bad and Bruce replied, "through a visual inspection." I asked was it siezed, discolored or bent? Bruce said, "no, it was pushed too far into the bore." It is not possible to bush the bearing too far in. What they did was called warranty fraud and they made it look as if Veterans Ford never had the car damaged before they sold it to me. More