Ford of Port Richey

Stellar service, he saved me from getting ripped off at countryside ford he sold me a ford escape titanium for 28k linny at countryside ford was trying to sell me an escape SE for 28k ...he was totally rip countryside ford he sold me a ford escape titanium for 28k linny at countryside ford was trying to sell me an escape SE for 28k ...he was totally ripping me off ...chris saved me from the biggest mistake of my life !! More

Worst service I've ever had! David Council should eat his words on "this is the dealership where people come first". No, if people came first I wouldn't have left in tears because of the VERY unprofessio his words on "this is the dealership where people come first". No, if people came first I wouldn't have left in tears because of the VERY unprofessional staff. My new vehicle sat there for hours and then finally after waiting at least four hours they tell me they smell a fuel odor and will have to keep my car after guess what? All of the car rental places had closed. So I was stuck in New Port Richey when I lived in Hernando County. Like another mechanic said, if they smelled a fuel odor they would have smelled in when they drove it. I don't trust these people or their judgment and I have found a better dealership to service at and I couldn't be happier. Steve Wollak should have been fired for cursing at me and chasing me around the dealership like a circus animal that he was and then Debra Lella (who claimed to be in charge that day) and her nasty attitude should go as well. I will let everyone I know, and work with to drive an hour if they have to because this place is a complete JOKE. I did however have one friendly person and that was Malory at the service desk she should be running the show there. The best way to a good business is FRIENDLY staff, this could be why this dealership has been through so many people. More

My van was brought in for a recall item. Thomas was service tech and was very nice and polite,even washed van when finished. Even though no money was collected,I was treated with kindness and respect. service tech and was very nice and polite,even washed van when finished. Even though no money was collected,I was treated with kindness and respect.Gary,who drove courtesy van was very nice and knowledgeable about where he was going. When I can afford another van, I will be coming here.Lounge area was very bright and clean and comfortable. Great experience here in todays times. More

I brought my focus in for what I thought would be some minor repair work do to some leaking. Steve brought to my attention that I needed a new clutch and brakes as well. I was impressed with his knowledge minor repair work do to some leaking. Steve brought to my attention that I needed a new clutch and brakes as well. I was impressed with his knowledge of the car as he answered any question I had. My car ended up getting a lot of work done to it including new tires, brakes, clutch and window tinting to name a few. My focus runs like a dream now and I know my family is safe in this car which is a great feeling. Whether you need just an oil change or repairs; I recommend everyone to go see Steve Wollak in the service department of Ford of Port Richey.He is on top of his game! More

I had the pleasure of purchasing my 2010 Ford Edge from Ken Bruning and Domingo Fernandez. Both gentlemen were friendly, insightful regarding the "bells and whistles" that came with my vehicle, and just m Ken Bruning and Domingo Fernandez. Both gentlemen were friendly, insightful regarding the "bells and whistles" that came with my vehicle, and just made the car buying experience a pleasant one, overall. I didn't feel hassled or rushed to make a decision, and both gentlemen were happy to answer any and all questions I had regarding the vehicle specs. I can honestly say that all future vehicle purchases will be from Ford or Port Richey as long as I know I can walk in to exemplary customer service, like I had with Ken Bruning. I have already handed out several cards to my immediate family members that are going to be in the market for a new vehicle in the near future. Thank you again, Ken and Domingo! Jennifer Ball More

I responded to a flyer in the mail, which I had received from their dealership(Ford of Port Richey Florida). The offer gave the list price of the truck advertised, less their dealer discount, less my total from their dealership(Ford of Port Richey Florida). The offer gave the list price of the truck advertised, less their dealer discount, less my total trade in allowance. A picture of a Ford F150 4 Door Truck was along side of the breakdown. The offer was for Tues., Wed., and Thurs., I called them Wed., before I went, to verify the offer. Paul had told me there was a sliver, a black, and a white one, on the lot. I asked for him to clarify this again, due to the fact I had to drive a long distance. We'll guess what? This was a total scam. I will never fall for this trick again. Their tactics will catch up with them. More

Wanted to trade in my truck and get into a lesser payment. I let them know what I wanted to do and what I am looking to purchase. Chris passed me off to another salesman then we sat down, the guy too payment. I let them know what I wanted to do and what I am looking to purchase. Chris passed me off to another salesman then we sat down, the guy took down my information and walked away. Not a minute later the guy came back and said my credit isn't good enough then showed me the door. I found that to be quite rude of the salesman to not willing to work with me at all considering that I do have decent credit. Wasted a half hour of driving to sit there for less than five minutes. More

My wife and I went in looking to lease a car. We were approached in a very friendly and non pushy manner. Luis showed us the cars available and was extremely helpful and informative. Ken and Luis worked approached in a very friendly and non pushy manner. Luis showed us the cars available and was extremely helpful and informative. Ken and Luis worked diligently to get us the best deal possible. We left very very happy with our explorer and the service. They made my experience so pleasant, I went back a month later to get a truck for myself. Again, Luis and Ken were excellent in helping us find what we were looking for. We have sent three of our friends to the dealer and they have all left happy. We will definitely continue getting our cars with Ford of Port Richey. More

30 days after signing finance papers for a new car, I found out that the loan was not "real" & my trade had not been paid. I was left with a past due account & fees for my trade & approximately 35 lette found out that the loan was not "real" & my trade had not been paid. I was left with a past due account & fees for my trade & approximately 35 letters of denial, adding to the damage to our credit. I began by speaking w/ Bryan, the finance mgr. I went to the dealership as we were not given any paperwork, including a Temporary registration I was told that I would have everything in a week or two. The next week I saw Bryan again to pay the balance of our downpayment & this time he told me it would be 4-6 weeks before I got the copy of additional contracts (GAP, Service & Maintanance contract) & that my trade ouwld be paid the next week. When that time passed & my payment for the trade was coming due, I call & Bryan said he would look into it. I called another 2 days after that & spoke w/ Joe Albert, the Sales Mgr & he said he would look into it. I never received any calls back. Finally, I contacted, in writing, the Managing Partner of the dealership, explaining in depth my issue. I did not hear back from him either until the next day when I sent another email, this time copying both Bryan & Joe. I received a reply asking that Joe handle this & was give the Managing partner's direct cell phone. I explained that I had contact my attorney & wanted my car & deposit money back. This was on 6/18 & I would be in on 6/20 to pick up both. I received a call from Joe on 6/19 saying he would not be able to get this done in a day, but would call on 6/21 or 6/22 to make arrangments for this transaction to be completed on 6/24. I never heard from Joe so called 2 times on 6/23 to verify & left voice mail. I was finally so irate that I called the Managing Partner on his cell (which he had given me) & was told;" I'm with my family, please call me tomorrow", Click! Within an hour, I recieved a call from Ken Burning telling me that due to inclemant weather, they were unable to contact the storage location where my trade was being kept, but everything would be ready @ 1:00pm on 6/24. I took off the afternoon of 6/24 & when I called the dealership to pick up my car & money, I was told that they still didn't have my car. I went to the dealership to get my money & met Joe Albert. He was very courteous & professional, but I told him that I could not take anymore time off & that this was totally unacceptable. He told me that he would have my car delivered to my home w/ a full tank of gas the next day. Finally, at about 3:00pm, our trade was delivered back to us & the "new"car was taken away. While the dealership finally did what was right, this could have been handled in a much better way. If they were unable to make a deal, they should have said so. I should not have gotten to the point where I had to call my attorney & chase them down for this. More

If you deal with these people you had better be on prepared. They will burn you. My wife and I are both on Social Security so we were very focused on the payment amount. Too focused in fact and mu prepared. They will burn you. My wife and I are both on Social Security so we were very focused on the payment amount. Too focused in fact and much too trusting. For just one example when I walked in the door I said I was interested in trading my pickup on an SUV with a tow package. The SUV we settled on had no trailer hitch. I told the salesman “I need a hitch.” He said, “I’ll check on getting one put on.” Throughout the entire deal when I brought up the hitch. I would get a half answer. Just enough to keep me thinking that a hitch was included, but never really saying either way. I called the next day to setup getting my hitch installed. Then he gives a straight answer. “A tow package was never part of the deal you’ll have to buy your own hitch.” When I expressed my feelings, he hung up on me. There’s much more I could write about this overall bad experience. I’ll stop with this statement. They will never get any business from me. I’m not even going back for the free oil change. Why give them a chance to burn me again? I would not recommend Ford of P.R. to anyone. In fact, I go out of my way to warn others More