Ford of Londonderry

Good coffee. Purchased a used 2013 Edge on October 16th, 2015. Bruce Boutin was very pleasant, knowledgeable and quite the story teller. Though I got slightly beat Purchased a used 2013 Edge on October 16th, 2015. Bruce Boutin was very pleasant, knowledgeable and quite the story teller. Though I got slightly beat up on the trade-in value of my F-250, I was satisfied with the compromise. Bruce even steered me in the right direction for a lunch spot while my paperwork was being completed and car prepped. More

Finance dept failire Bought a new truck financed through ford with the promise of a phone call in four months to refinance at a lower rate. Was told it would be quick and Bought a new truck financed through ford with the promise of a phone call in four months to refinance at a lower rate. Was told it would be quick and painless as they have all the information. Never got the call. My call to them has repeatedly been unreturned. Message was left marked "urgent" and I am still waiting.... Deal breaker for me to ever purchase there again. More

Going the extra mile We knew the vehicle we wanted and my husband called to see if there was a metallic 2016 Expedition in stock. There was not but Roger located one and We knew the vehicle we wanted and my husband called to see if there was a metallic 2016 Expedition in stock. There was not but Roger located one and had it brought up from MA and by that same afternoon we took it for a test drive and that sealed the deal. It spoke volumes that Roger didn't hesitate to make things happen right away. Very helpful and accommodating. The next morning we were back to finish the deal and Chuck was so helpful. Everything was professional and super efficient. Bob took it from there and patiently and thoroughly explained the vehicle and all the technology, and answered all our questions. The whole car buying experience was unlike any I've ever experienced. Positive in all aspects and very satisfied. Thank you Londonderry Ford! More

Pleased overall Sales staff were very cordial and not pushy. I appreciated the straightforwardness and perceived honesty. I was in a little bit of a rush when test- Sales staff were very cordial and not pushy. I appreciated the straightforwardness and perceived honesty. I was in a little bit of a rush when test-driving and they made every effort to speed things along. The finance process was also relatively painless. I am overall pleased with how the sale process went. More

Easy going involved salesman John Kowack was very attentive to our concerns when buying my new 2014 f250. He very patiently took us through our options as we looked at sever John Kowack was very attentive to our concerns when buying my new 2014 f250. He very patiently took us through our options as we looked at several different trucks. He gave us a great bunch of laughs and knew just when to step back or walk away when we had some thinking to do but was never far away. He was super friendly and never pushed any options on me i didnt want or need and pointed out some options on my truck i hadnt noticed. John also took the time to show me all the features on my new truck. With service this great i wish i could buy vehicles more often. I will be back! More

Our third purchase from F.O.L. A used F-350, a used Ford Edge, and finally a new 2015 Expedition; all with salesman Bruce Boutin. Pretty obvious that we are happy dealing with F.O.L A used F-350, a used Ford Edge, and finally a new 2015 Expedition; all with salesman Bruce Boutin. Pretty obvious that we are happy dealing with F.O.L. The "one owner" Edge was a problem child within 24 hours, but Dave Farrand stepped up to the plate and provided costly repairs of three different issues at no charge to us. Customer service like that was not only unexpected but just does not happen at most other dealers. Bruce's goal is for you to leave with a full understanding of all the vehicle features and knowing that he will be there to help with any questions after the sale. Ask for Bruce. Period. Afterwards you will discover that the service dept. is exceptional in every way. More

A+ Outstanding Purchasing our new Ford Fusion was absolutely the easiest car purchasing experience ever. Salesman Kevin Lavoie met us on the lot, showed us exactly Purchasing our new Ford Fusion was absolutely the easiest car purchasing experience ever. Salesman Kevin Lavoie met us on the lot, showed us exactly what we were looking for. I tried it out and we purchased it. Kevin delivered it to our home. He explained all of the devices, screens, levers and buttons to operate all of the cars functions. I would highly recommend Kevin Lavoie at Ford of Londonderry . More

Helpful and friendly Service was very helpful and friendlty. They walked through all the details of the car and its many features, and they were helpful in making sure I Service was very helpful and friendlty. They walked through all the details of the car and its many features, and they were helpful in making sure I got exactly what I wanted. More