Ford of Londonderry

Upfront service I was having issues with my vehicle that was ignored by other dealerships in the area. I explained what was going on and Mr. Pento said he would get t I was having issues with my vehicle that was ignored by other dealerships in the area. I explained what was going on and Mr. Pento said he would get to the bottom of it. He actually listed to what I was describing for issues and took the time to actually correct the problem that other dealers said was normal. Communication was great throughout the process of the repair! I would highly recommend Dave at Ford of Londonderry for any service needs. More

Great and Honest service I have been going to Londonderry Ford for many years. The entire team are very experienced, honest, and helpful. I would not bring my vehicles to anyo I have been going to Londonderry Ford for many years. The entire team are very experienced, honest, and helpful. I would not bring my vehicles to anyone else. They go above and beyond to make sure my vehicles are safe and the proper maintenance is done when it’s supposed to be, preventing future problems. Thank you for all that you do. More

Excellent experience! Ford of Londonderry is fair, legitimate, and hassle free during the buying process. Their service department continues to be a trusted ally and we wou Ford of Londonderry is fair, legitimate, and hassle free during the buying process. Their service department continues to be a trusted ally and we would readily buy from this dealership again! After 10-months of ownership, we’ve experienced zero issues and love our Ford! More

Helped me with a Bucket List purchase (Shelby GT350) Purchasing something like a Shelby GT350 is sometimes a pipe dream for people like me. It was a Bucket List item that I never thought would happen. Purchasing something like a Shelby GT350 is sometimes a pipe dream for people like me. It was a Bucket List item that I never thought would happen. Bob Morissette went above and beyond to help me achieve my dream in purchasing the new to me used 2016 Shelby GT350. They didn't beat me up too much with my trade in Mustang, gave a good discount on the Shelby. After the sale is what set Bob above the others. He helped do the leg work to ensure this car would have everything, from extra air filters, a COMPLETE Ford Performance manual and the dealership even tracked down an owners supplement complete with the flat plan crank model. This is only available direct from ford after purchase of a NEW GT350. Thank you BOB!!!! More

Ford F-150 sport What a great experience working with Kevin Lavoie.He was very professional and easy going. He worked with us every step of the way. I was very happy w What a great experience working with Kevin Lavoie.He was very professional and easy going. He worked with us every step of the way. I was very happy with Kevin’s service. What a great person to do business with. I would recommend Kevin to anyone I know. Thank you. More

Horrible customer service This place is such a train wreck every time that I go in. The people are nice, but there's always a problem with them. It started last year when I ne This place is such a train wreck every time that I go in. The people are nice, but there's always a problem with them. It started last year when I needed new tires, I bought 4 new tires and signed up for the Ford credit card in order to receive a rebate for spending over a certain amount. It's been over a year and I still haven't received my rebate because they can't verify that I spent over $250 in one transaction, even though my tires cost over $800. The place that handles Ford rebates said it's because of how Ford of Londonderry charged me out since it was a new credit card. Also, because they were so busy they had me drop off my car so the tires could be put on. I said no problem and verbally confirmed and wrote down my phone number to call when it was finished. They said they were there until 5. They never called me, called my husband who was at work and can't have his phone on him there, and so I showed up at 3:30 to pick up my car and there was no one there. The sales office said they closed at 2 because it was a Saturday. I told them I was told 5, and no one called my number to let me know it was done. The sales person couldn't get a key and had to call service to ask where it was kept. The service guy was screaming on the other end "well if she answered her fucking phone she would have her car right now". He appearantly did not realize that I could hear him, and again had he called the correct phone number and did his job correctly I would have answered. Strike 2 against them. Next it was when I got my inspection last month, I went to check out and the cashier said I needed a pin for my Ford card, which I never received. It took 15 minutes and 4 people to realize it was a Ford card and had to be processed at a different counter. That's something the cashier should have been trained on. Especially since the inspection itself, on a brand new ford, took an hour and a half. There were 2 other people in the waiting room for over 2 1/2 hours for oil changes. Maybe they were short staffed that day, but it always takes at least an hour there anyways. Strike 3. Went today to give them one more shot because we had a coupon for my husbands car to get inspected, bringing it to $29.95, and we had $10 in rewards. They are the only Ford/ Lincoln dealer that I know that doesn't allow both to be combined, we have never had a problem anywhere else, but whatever we figured we would spend $20 on our Ford card and the rest on our debit card. Now they say they can't use 2 different method of payments! Where have you ever heard of a place not being able to do that? Again, the only dealer I've ever been to that can't. It shouldn't be so difficult to schedule service, have it completed, pay and leave. We have family members that work for Ford, and only go here because it's closer but from now on I'm going to their place, I'd rather drive 45 minutes then deal with these guys again. More