Ford of Londonderry

Horrible customer service This place is such a train wreck every time that I go in. The people are nice, but there's always a problem with them. It started last year when I ne This place is such a train wreck every time that I go in. The people are nice, but there's always a problem with them. It started last year when I needed new tires, I bought 4 new tires and signed up for the Ford credit card in order to receive a rebate for spending over a certain amount. It's been over a year and I still haven't received my rebate because they can't verify that I spent over $250 in one transaction, even though my tires cost over $800. The place that handles Ford rebates said it's because of how Ford of Londonderry charged me out since it was a new credit card. Also, because they were so busy they had me drop off my car so the tires could be put on. I said no problem and verbally confirmed and wrote down my phone number to call when it was finished. They said they were there until 5. They never called me, called my husband who was at work and can't have his phone on him there, and so I showed up at 3:30 to pick up my car and there was no one there. The sales office said they closed at 2 because it was a Saturday. I told them I was told 5, and no one called my number to let me know it was done. The sales person couldn't get a key and had to call service to ask where it was kept. The service guy was screaming on the other end "well if she answered her fucking phone she would have her car right now". He appearantly did not realize that I could hear him, and again had he called the correct phone number and did his job correctly I would have answered. Strike 2 against them. Next it was when I got my inspection last month, I went to check out and the cashier said I needed a pin for my Ford card, which I never received. It took 15 minutes and 4 people to realize it was a Ford card and had to be processed at a different counter. That's something the cashier should have been trained on. Especially since the inspection itself, on a brand new ford, took an hour and a half. There were 2 other people in the waiting room for over 2 1/2 hours for oil changes. Maybe they were short staffed that day, but it always takes at least an hour there anyways. Strike 3. Went today to give them one more shot because we had a coupon for my husbands car to get inspected, bringing it to $29.95, and we had $10 in rewards. They are the only Ford/ Lincoln dealer that I know that doesn't allow both to be combined, we have never had a problem anywhere else, but whatever we figured we would spend $20 on our Ford card and the rest on our debit card. Now they say they can't use 2 different method of payments! Where have you ever heard of a place not being able to do that? Again, the only dealer I've ever been to that can't. It shouldn't be so difficult to schedule service, have it completed, pay and leave. We have family members that work for Ford, and only go here because it's closer but from now on I'm going to their place, I'd rather drive 45 minutes then deal with these guys again. More

We will never get a car from another dealership Bruce Boutin is always so kind, thoughtful and helpful. We have now bought two vehicles from Ford of Londonderry and I don't see us going anywhere els Bruce Boutin is always so kind, thoughtful and helpful. We have now bought two vehicles from Ford of Londonderry and I don't see us going anywhere else. My kids even love stopping in there! More

New car experience Working with Londonderry Ford was a pleasure. I have never been treated so nice at a dealership. Everyone went out of their way to be nice and helpf Working with Londonderry Ford was a pleasure. I have never been treated so nice at a dealership. Everyone went out of their way to be nice and helpful to my husband and I. We also got an AWESOME deal. Susan Bailey More

Awesome buying experience. I had a great experience purchasing my new vehicle at Ford of Londonderry. My salesman, Michael, was extremely helpful throughout the entire process. I had a great experience purchasing my new vehicle at Ford of Londonderry. My salesman, Michael, was extremely helpful throughout the entire process. Everyone was super nice and helpful even as I waited in the waiting room, there was always someone asking if I needed help. I have purchased cars before and had the pushy salesman, but this was nothing like that. Michael and the entire staff was great and really did not have a typical car buying experience. I knew what I wanted, but Michael was able to really get me through the process quick and easy. I absolutely recommend this dealership, Michael was fantastic as well. More

2017 Dodge Edge My husband and I had an excellent experience with the purchase of our new car. They were professional, friendly, knowledgeable and we felt Bob Morris My husband and I had an excellent experience with the purchase of our new car. They were professional, friendly, knowledgeable and we felt Bob Morrisette did an excellent job explaining all the details of the purchase with us... would definitely recommend LONDONDERRY Ford to friends and family.... More

Not our first truck purchase experience with this Dealer Salesperson Bob Morrissette went above and beyond to find the exact F150 we were looking to purchase. It came from another state, arrived when promis Salesperson Bob Morrissette went above and beyond to find the exact F150 we were looking to purchase. It came from another state, arrived when promised and our purchase experience was completed within a couple of hours. We received a crash course on the vehicle and electronics and drove home. There was a crack in some molding which no one noticed on purchase day. But when notified, F of L promptly ordered the piece and scheduled the repair. We had great experience at F of L when we purchased vehicles there before which is why we returned to make this purchase. Excellent! More

Excellent Sales Experience John Kowack and David Farrand were excellent salesmen. They worked with me to find the Ford Focus color I wanted and gave me a great deal! They were John Kowack and David Farrand were excellent salesmen. They worked with me to find the Ford Focus color I wanted and gave me a great deal! They were quick to answer all my questions and I left feeling like I got a great deal! More

2017 Ford Edge The employees at Ford of Londonderry, specifically Mitch, Roger and Jeff were a pleasure to work with. Very professional. Mitch McCarthy, in Sales, wa The employees at Ford of Londonderry, specifically Mitch, Roger and Jeff were a pleasure to work with. Very professional. Mitch McCarthy, in Sales, was very attentive and has a real nice way about him. The dealership is clean and bright, very bright. Late in the afternoon the sun comes in the front windows and it makes it uncomfortable while discussing “the deal”. Senior management should really consider darkening the windows or use shades. If you’re concerned about looking closed with the shades down, I wouldn’t be. You have your hours posted on your website and if someone is that worried about it they can call. I was moved 3 different times to get out of the sun. Mitch offered to move us. We didn’t have to ask him to do it. The pricing with discounts was good as well as the trade $$$ we received. All in all a great experience. Our thanks to a great team!! More