Ford of Londonderry

An awesome buying experience. Daryn was very easy going and no high pressure sales tactics. Daryn was very easy going and no high pressure sales tactics. More

This will be the 3rd truck I have bought from them and have never been disappointed. have never been disappointed. More

Roughly 6 years later, I am back writing another positive review for Bob Morissette and Roger over at Londonderry Ford. In 2018, Bob helped me get into one of my bucket list cars (Shelby GT350), the process review for Bob Morissette and Roger over at Londonderry Ford. In 2018, Bob helped me get into one of my bucket list cars (Shelby GT350), the process back then was very smooth and drama free. He was amazing with my kids and the whole experience was great. After a sour experience building a custom truck at another dealer in 2022 (never even arrived), I just bought what was available. Fast forward to 3/24, I found out the Ford was bringing the Raptor Ranger to the states. I reached out to Bob midafternoon on a Friday in March after reading an article, my son and I went to the dealer the following morning and custom build our Raptor. almost 3 months to the day, we took delivery (last night). Bob was awesome for the entire waiting process, he was keeping me in the loop, ensuring me that things were progressing, answered every one of my annoying paranoid questions and that because he had the allocation, the truck would indeed arrive when he promised it would. It arrived just as Bob said it would. When we arrived to pick the Raptor up, Bob was amazing with my son just like last time and even Roger went above and beyond with my son during the purchase process. That speaks volumes to me about the character of an individual and this is why I continue to be pleased with everyone at Londonderry Ford. Bob, thank you again for another bucket list vehicle for me, I've been waiting patiently since 2009 for my Raptor. More

Asked for several repairs to get car to pass State inspection, alignment, subframe adjustment, and correction of “Service AdvanceTrac” warning. Cost estimation was unreliable; failed to provide a writ inspection, alignment, subframe adjustment, and correction of “Service AdvanceTrac” warning. Cost estimation was unreliable; failed to provide a written estimate, original oral estimate of $800 grew to oral estimate of $1200. Asked to pick up car two weeks later and bill was $1450. Inspection sticker was absent. Service agent explained that inspection was performed but the car didn’t pass because the “Service AdvanceTrac” was on. Couldn’t correct warning light because it needed alignment and alignment couldn’t be performed because jam nut and tie rods were too rusty. No evidence was available to demonstrate that alignment or inspection were attempted. They recommended that we spend another $1000 to replace tie rods and fix rear toe adjustment bolt that was broken, and maybe that correct warning light, but no guarantee. Took car home and found that they had sheared adjustment bolt themselves, applying impact wrench without penetrating oil -common sense mechanics. Was assured that if alignment parts were fixed elsewhere, they would perform alignment without charging us again. They did adjust the subframe that we had botched when we replaced it at home. Owners of older cars need to understand the cost of repairs versus the advantage of trading up. And dealer should make clear when repairs are to be completed at a fixed price versus a time and materials basis with no guarantee of successful completion. We’re left with the decision to litigate small claim or walk away, never to return. Sorry for the negative review, but hopefully both the customer and the dealer will learn something. More

Great staff. Made my experience very easy. Assisted me in choosing the right model for my needs. Easy financing. Love my new Ford Bronco !! Thank you guys !! Made my experience very easy. Assisted me in choosing the right model for my needs. Easy financing. Love my new Ford Bronco !! Thank you guys !! More

Without a doubt the easiest car buying experience I have been a part of. My purchase with Ford of Londonderry was quick and stress free. been a part of. My purchase with Ford of Londonderry was quick and stress free. More

They were very nice. They did not pressure me at all and worked hard to get me in a car I could afford. They made this process super easy. I have bought several vehicles They did not pressure me at all and worked hard to get me in a car I could afford. They made this process super easy. I have bought several vehicles at Londonderry Ford and will continue for years to come. More

Great customer experience. Daryn was friendly and professional. He answered all of our questions quickly, including sending us multiple videos of the truck. Roger came in on hi Daryn was friendly and professional. He answered all of our questions quickly, including sending us multiple videos of the truck. Roger came in on his day off to process the paperwork and promptly kept all of his commitments. Everyone we dealt with was accommodating and easy to work with. A completely stress-free vehicle purchase. More

Don’t be fooled by a name: if you want the best sales and service, Londonderry Ford is the BEST! and service, Londonderry Ford is the BEST! More

We have had multiple vehicles serviced at Londonderry Ford and Marybeth Payne has always gone out of her way to keep us well informed of the status of our vehicles being serviced and has helped move the Ford and Marybeth Payne has always gone out of her way to keep us well informed of the status of our vehicles being serviced and has helped move the process along. More