Ford of Londonderry

No accountabilty Brought my truck in to get a recall fixed on the door latch freezing, the door would either open then not be able to close or just not unlock all toge Brought my truck in to get a recall fixed on the door latch freezing, the door would either open then not be able to close or just not unlock all together. I brought it in 3 times to have them fix this issue and everytime I came in it seemed the quality/pride in their work went downhill. There was grease all on the inside of the door panel, which was spotless when I dropped it off. Also there was silicon or some type of sealant oozing out next to the door handle on the outside of the truck. When this was shown to Jim McGovern (the owner of the dealership) he could have cared less and got confrontational, telling me that some people wouldn't have a problem with the issues that I showed him and that the work environment is very dirty. He then proceeded to tell me that there is no second tier level to make sure everything looks the way it did when the truck was dropped off, that once the tech put the door panel back on he (the tech) considered his job done. I will never bring my truck here for them to touch again, I don't care if it's even to put an air cap on the tire. Horrible dealership run by a guy who could care less about the customers ***UPDATE 1-15-19, Brought the truck to another dealer after issue with the door continued to happen. Regional customer service manager (Kimberly Pariag) advised me to find another dealer to work on recall issue. The truck was dropped off at Salem Ford and I was informed that the recall wasn't fully completed by Ford of Londonderry. There were gaskets/sealants that were missing to prevent water from getting into the locking mechanism. More

Best and easiet car shopping ever! My wife and I went into this dealership and Bruce was nice enough to introduce himself to us and help us in purchasing a new car. With Bruce’s extensi My wife and I went into this dealership and Bruce was nice enough to introduce himself to us and help us in purchasing a new car. With Bruce’s extensive knowledge of the vehicles in stock, we were able to get a car within our price range that was also safe! I highly recommend asking for Bruce if you want someone who is going to make sure you are 110% satisfied with any car purchases! More

Excellent buying experience again This is the third vehicle I have bought from Bruce Boutin at Londonderry Ford. I have sent in my family which have purchased from him as well. He is a This is the third vehicle I have bought from Bruce Boutin at Londonderry Ford. I have sent in my family which have purchased from him as well. He is a great guy and will go above and beyond for you. More

Raul was straight forward witch is what sold the truck Raul was straight forward with me witch is what sold the truck as for the financial guy Roger I wasn’t to happy with things that were said and asked b Raul was straight forward with me witch is what sold the truck as for the financial guy Roger I wasn’t to happy with things that were said and asked but I would go back to buy from Raul More

First Car Buying Experience This was my first time buying a car and I was so happy to have Ford! I had visited a few dealerships prior and they all pushed expensive cars that I c This was my first time buying a car and I was so happy to have Ford! I had visited a few dealerships prior and they all pushed expensive cars that I couldn’t afford. Mitch, the salesman, was very informative and listened to what I was looking for and he put me in the perfect car. Thank you Ford of Londonderry! More

Easy, friendly, no hassle purchase I worked with Mitch as my sales associate and it was easily one of the smoothest transactions I have had. Upfront on everything, didn’t waste time, di I worked with Mitch as my sales associate and it was easily one of the smoothest transactions I have had. Upfront on everything, didn’t waste time, didn’t try to pressure or sell me something I didn’t need. Highly recommended. More

down to business found what i I have bought here in the past and had Raul help me with my buy. Very nice guy easy to deal with and every went perfect. THANK YOU ! I have bought here in the past and had Raul help me with my buy. Very nice guy easy to deal with and every went perfect. THANK YOU ! More

Very attentive Michael Fraser did an excellent job handling my purchase with FOL! Very attentive, listened and made me feel as if my time was his priority. Everyone Michael Fraser did an excellent job handling my purchase with FOL! Very attentive, listened and made me feel as if my time was his priority. Everyone I dealt with at FOL was extremely professional and made sure that I was completely satisfied with every aspect of my purchase. I will definitely be doing business with them in the future. More