Ford of Londonderry

Found a like new 2016 Ford Edge on line, with less than 16,000 miles and called, talked to salesperson Daryn. He said car was still available, and we went to check it out. Beautiful car, just like Daryn sa 16,000 miles and called, talked to salesperson Daryn. He said car was still available, and we went to check it out. Beautiful car, just like Daryn said, test drive convinced us to buy it. Daryn is a great guy, very accommodating, helpful, straight up person, went out of his way to.make us comfortable. All in all, good vibes from him and this dealership. More

Bob, you made my car shopping experience perfect. Quick, easy, and honest. As a nurse, I chose Ford because they truly honor healthcare workers and frontline responders with a discount out of appreciation, easy, and honest. As a nurse, I chose Ford because they truly honor healthcare workers and frontline responders with a discount out of appreciation, and I immensely value the gesture. Bob was lovely and personable and I sincerely look forward to doing business with him in the future. More

On October 30th I wrote an honest but bad review of this dealership and some of its staff. Once the dealer read the review, they reached out to me and have since corrected each of the issues. dealership and some of its staff. Once the dealer read the review, they reached out to me and have since corrected each of the issues. More

I had a truly great experience buying a vehicle recently at Londonderry Ford in NH. It is a no pressure, customer comes first environment. Daryn was knowledgeable of the product and was as excited as I wa at Londonderry Ford in NH. It is a no pressure, customer comes first environment. Daryn was knowledgeable of the product and was as excited as I was to help me get into what I wanted most and teach me everything to know about all the new features! I highly recommend the dealership and Daryn! More

I just bought my 4th vehicle from Bob and Roger. They are the BEST and way above the rest. They make everything associated with buying a new vehicle easy, fast, efficient and painless. If you want to have th the BEST and way above the rest. They make everything associated with buying a new vehicle easy, fast, efficient and painless. If you want to have the best possible car buying experience you need to go to Ford of Londonderry! More

I am rather old (75) so I did most of my initial shopping on line. After some on line shopping, I selected Ford Of Londonderrty, both jeff and Bob followed up and found the exact vehicle at another dealersh on line. After some on line shopping, I selected Ford Of Londonderrty, both jeff and Bob followed up and found the exact vehicle at another dealership and we agreed on a price. Upon arriving at the dealership to move forward I was advised that the dealer that had the vehicle now had a buyer for it and was unwilling to transfer it to Ford of Londonderry. At that point I was rather disgusted, but also realized it was not their fault and they offered to go ahead and order another totally new vehicle with everything I wanted and still maintain the same trade in value for my 2018 Ford F-150. In short, I feel that they more than made good on their initial truck trade in and purchase price of a new Ford F-150. I am very satisfied and feel that they treated me very fairly. A E Waterhouse New Boston, NH More

Bob Morrissette was great to work with! He was so helpful and advised me on the best car for me! I would recommend him to everyone! and advised me on the best car for me! I would recommend him to everyone! More

Apparently we didn’t get the stellar sales team that everyone is raving about. Our salesman isn’t even pictured among the employees. When we discussed a previous deal we were offered they continually everyone is raving about. Our salesman isn’t even pictured among the employees. When we discussed a previous deal we were offered they continually told us that we were being lied to. And the finance manager was very rude and refused to work with us, they didn’t even think it was worth it to run our credit and see what rate we would qualify for. It seem to us that we weren’t worth their time or effort. The salesman basically told us that it wasn’t any sweat off his back if we went elsewhere. There are many Ford dealerships in the NH/MA area, we suggest you go elsewhere to a location that shows respect to ALL of their prospective customers. More

If I could give zero stars I would. Mr Howard Zussman was condescending towards me, he tried to make me feel like fords defective design was my fault and that I was 'lucky' they could repair my vehicle. was condescending towards me, he tried to make me feel like fords defective design was my fault and that I was 'lucky' they could repair my vehicle. My 2000 mile out of warranty $57,000 truck had an intake control runner failure. Ford was wonderful and agreed to contribute to the repair. Mr. Zussman tried to be a hero and claim there were no replacements in the US but he could get one.....well the reason there are no parts is FORD knows there is a defect and has stopped making them pending a re-design. They charged me $129 to diagnose a failure that both my independent guy (free) and autozone (free)already diagnosed. Ford quoted me $1129 for the repair, but Londonderry ford charged me $1330, why ?....because we can, they failed to reimburse me the bogus diagnostic fee as well. My independent guy said the part was $473 and total repair for $900, funny how LONDONDERRY FORD charged me $750 for the same part I could have purchased for $300 less at the parts counter if I walked over there myself. When I picked up my truck there was a (service?) manager in the parking lot swearing at the top of his lungs to two technicians about coding errors and audits, & as I paid my bill, he called my friend Mr. Zussman in the office and even through a closed door I could hear him swearing and yelling at the top of his lungs. I suspect he was concerned they weren't billing enough...... Yeah your 'professionals'.....sure. if you believe this is a customer facing organization that cares about their clients, have at it ....ok not for me ever again. Thank you FORD, no thank you Ford of Londonderry. More

Bought 2020 Edge, total experience was customer focused completing the sale . Dealership met all customer requirements. Most impressive was the communication with Kevin continued after taking delivery of completing the sale . Dealership met all customer requirements. Most impressive was the communication with Kevin continued after taking delivery of the car, once again reinforcing a high level of customer service. I would recommend buying from Ford of Londonderry. Thank you Ray and Nancy More