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Ford of Latham
Latham, NY
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 AM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Was very insulted initially by the “deals”presented. However, after negotiations and discussions with management took place everything worked out well. Just frustrating and insulting that anyone has to However, after negotiations and discussions with management took place everything worked out well. Just frustrating and insulting that anyone has to go through that process. Nothing is worse than feeling like you are being taken advantage of. And I would have been if I had accepted it. Giving 5 stars for the ultimate outcome but a 0 for the process. More
Calls not returned. Had to physically go to the dealership. Dropped car off at 7;45am no update at 3pm had to call for update. Service manager not helpful at all. Sta Had to physically go to the dealership. Dropped car off at 7;45am no update at 3pm had to call for update. Service manager not helpful at all. Stated he was "new". Told me my car had a "catastrophic" issue. Was told to get it in ASAP. Called three times for apt and never received A call back. Was told not to drive the automobile until it was looked at, but I was unable to make an appointment because I did not receive a call back. This is the worst customer service I've experienced. More
My service appt was nothing but easy and smooth. Don communicated every step of the way, in detail and was so courteous! He went out to bring my car around from the back lot so I didn't have to go s Don communicated every step of the way, in detail and was so courteous! He went out to bring my car around from the back lot so I didn't have to go searching in the cold, and he removed the paper mat protectors...just the little things that show exemplary service! More
bought a 2020 f150 raptor gold certified, back in September, from Remeo ford in Kingston NY, i live in Schenectady, so i brought to Latham ford near me they treated me as if I bought the truck f September, from Remeo ford in Kingston NY, i live in Schenectady, so i brought to Latham ford near me they treated me as if I bought the truck from them , took very good care of me, of course I was upset but was reassured it would get fixed, has a Nice brand new rental, good commination at all times. got the truck back after two weeks yesterday, seems good More
Service dept. Dealing is good. Went there for an oil change and they did it quickly but they should check the fluids and tires pressure too. Dealing is good. Went there for an oil change and they did it quickly but they should check the fluids and tires pressure too. More