Ford of Kendall - Service Center

Felix was very professional and made it a pleasure to do business with Kendall Ford. Excellent!! business with Kendall Ford. Excellent!! More

I found the service manager to be polite and efficient. Rides from and to the dealership were provided. Rides from and to the dealership were provided. More

Alexander was a good service advisor, quick service. The store was clean. The audio was high on the TV though The store was clean. The audio was high on the TV though More

The staff was professional and provided the necessary information to make decisions on my vehicle information to make decisions on my vehicle More

La atención es muy buena y rápida a demás tienen una sala de espera muy amplia donde puedes tomarte un café o comer algo mientras esperas tu vehículo de espera muy amplia donde puedes tomarte un café o comer algo mientras esperas tu vehículo More

Unfriendly and rude staff that should not be in customer-facing positions. I dropped my car off after scheduling an appointment a week prior and was told appointments don’t mean anything and I customer-facing positions. I dropped my car off after scheduling an appointment a week prior and was told appointments don’t mean anything and I had to wait as a walk-ins (if I knew this I would’ve just dropped my car off as a walk-in earlier instead of waiting a week). When I dropped my car off I was told it had to be kept overnight (which is fine!) but I was not told this over the phone when I called in. I told them the issue over the phone so I do not know why they didn’t let me know this beforehand, it is a very important piece of information to withhold from the customer. I had to wait 4 days for a diagnosis when I already told the staff that I needed a new purge valve (I read the error code from my car myself at my home) but they did not believe me. Told me diagnosis would take 1-2 days and when I called in after 2 days I was yelled at over the phone saying I was impatient and needed to wait longer. So 4 days later I got the diagnosis and pulled my car out of the shop. Thanks for the diagnosis (which I already knew!) but I would not be giving you my business now or anytime in the future! Getting it fixed elsewhere and telling everyone to stay away. Although from all the 1 star reviews you guys have already, looks like you already have a reputation. More

Best Ford dealer in South Florida, I took my Mustang in for Recall service and i was glad I picked Kendal of Ford. Especially the experience i had when picking it up. Quick and easy. All my cars will go for Recall service and i was glad I picked Kendal of Ford. Especially the experience i had when picking it up. Quick and easy. All my cars will go there. More

Everyone at the service department treats customers like family. They are very helpful getting over issues on the vehicles & providing information on what needs to be performed. Rob is great to deal with as family. They are very helpful getting over issues on the vehicles & providing information on what needs to be performed. Rob is great to deal with as well as techs. More

Very pleased with professionalism of Mister Felix Ortega, his attitude is a Plus for your company , I'll not change Kendall Ford service because of Him. his attitude is a Plus for your company , I'll not change Kendall Ford service because of Him. More

Excellent service from the the sales associate, the sales manager and the financial supervisor. Thanks manager and the financial supervisor. Thanks More