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Roberto De La Torre Guerra
Roberto De La Torre Guerra at Ford of Kendall

Roberto De La Torre Guerra

SERVICE TECHNICIAN

Ford of Kendall

15551 S Dixie Hwy
Miami, FL 33157

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22 Reviews
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22 Reviews

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22 Reviews of Roberto De La Torre Guerra

July 24, 2026

Dealership Rating
Employee Rating

Nos atendieron muy mal nos dejaron esperando 11 Dias y nos tuvimos que quejar con stef More

by Panelotransport
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
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Jul 28, 2026

Ford of Kendall responded

Hola, lamentamos saber que tuvo esta experiencia con nosotros. Nos gustaría tener la oportunidad de compensarle. Por favor, comuníquese con nuestro gerente al (305) 238-9211 para que podamos hacer que su experiencia sea positiva.

December 02, 2024

Dealership Rating
Employee Rating

Super kind and helpful, I was glad that they were patient with my lack of knowledge. More

by arze.fitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Esteban Rafael Alzola, Hanoi Amado Arias, Frank Arencibia, Michel Augustin, Marcos Michel Bonet Jr, Vladimir Cordero Smith, Artmand Felipe, Carlos Man Fernandez Hechavarri, Temis Flores Manso

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Dec 05, 2024

Ford of Kendall responded

Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

November 16, 2024

Dealership Rating
Employee Rating

Robert was so polite and a gentleman . Great fallow up and again a gentleman Thank you More

by Patrickgarell
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 21, 2024

Ford of Kendall responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

November 05, 2024

Dealership Rating
Employee Rating

They are the worst, I brought in a 2021 f150 for an oil change and to install broken. They did a poor installing it no blinds spot light on, they are quite xxxxty over there at Kendall Ford More

by airxcellence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Esteban Rafael Alzola, Hanoi Amado Arias, Frank Arencibia, Michel Augustin, Marcos Michel Bonet Jr, Vladimir Cordero Smith, Artmand Felipe, Carlos Man Fernandez Hechavarri, Temis Flores Manso

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Nov 08, 2024

Ford of Kendall responded

Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (305) 238-9211 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

September 15, 2024

Dealership Rating
Employee Rating

The Service was fast effective these guys know what they’re doing communicated to u every step of the way More

by LEROY.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Esteban Rafael Alzola, Hanoi Amado Arias, Frank Arencibia, Michel Augustin, Marcos Michel Bonet Jr, Vladimir Cordero Smith, Artmand Felipe, Carlos Man Fernandez Hechavarri, Rafael Mendoza

Print
Sep 29, 2024

Ford of Kendall responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 06, 2024

Dealership Rating
Employee Rating

La atención es muy buena y rápida a demás tienen una sala de espera muy amplia donde puedes tomarte un café o comer algo mientras esperas tu vehículo More

by JOEMANNY1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Esteban Rafael Alzola, Hanoi Amado Arias, Frank Arencibia, Michel Augustin, Marcos Michel Bonet Jr, Vladimir Cordero Smith, Artmand Felipe, Carlos Man Fernandez Hechavarri, Temis Flores Manso

Print
Sep 09, 2024

Ford of Kendall responded

Hola, nos alegra haber podido hacer que tu experiencia sea positiva. ¡Esperamos poder servirte nuevamente! ¡Cuídate!

August 20, 2024

Dealership Rating
Employee Rating

job was completed on time and i was walked through the process Great job and knowledge of the truck More

by Brianbram44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 24, 2024

Ford of Kendall responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 15, 2024

Dealership Rating
Employee Rating

Great job Rafael Mendoza and the whole management Team at Ford of Kendall will recommend Ford of Kendall to all my Family and Freinds great job Would love to see more car shows with the free pan con le More

by PACHI37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Esteban Rafael Alzola, Hanoi Amado Arias, Frank Arencibia, Michel Augustin, Marcos Michel Bonet Jr, Vladimir Cordero Smith, Artmand Felipe, Carlos Man Fernandez Hechavarri, Rafael Mendoza

Print
Aug 17, 2024

Ford of Kendall responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

August 08, 2024

Dealership Rating
Employee Rating

Got it in, got it out fairly rapidly. It runs, it drives. Life is good! More

by S.B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 10, 2024

Ford of Kendall responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

August 04, 2024

Dealership Rating
Employee Rating

Excellent work and in time all , good work for mechanic part , good prices in parts and labor More

by Estrabaopratsrobertocarlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alvaro Borges Sosa, Esteban Rafael Alzola, Hanoi Amado Arias, Frank Arencibia, Michel Augustin, Felix Ortega

Print
Aug 14, 2024

Ford of Kendall responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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