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Ford of Kendall - Service Center

Miami, FL

4.5
473 Reviews
Call Service Center (305) 238-9211

473 Reviews of Ford of Kendall - Service Center

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September 24, 2024

Had a recall issue, which was taken care of. I went late and day and was even given And Uber ride home and pick up the next day. Kudos to their customer service department really enjoyed it. The More

by pbithman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Granda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Do not remember the gentleman that took care of me also he was some type of service advisor, but he was on the ball was waiting for me next morning one I arrived in the Uber that they supplied nothing but praise for this service department
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Sep 29, 2024 -

Ford of Kendall responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

September 24, 2024

The experience was great fast efficient and nice great attitude and over all great communication More

by Frankfjdz305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabel
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Sep 29, 2024 -

Ford of Kendall responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 24, 2024

Wait time is super long and I have to always be the one that call the dealership to get the update about the vehicle or the next step of a situation More

by Sammijoe wisdom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Felix Ortega
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Ford of Kendall responded

Sammijoe, we are so disappointed to learn of this situation you have described. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact us at your earliest convenience and we will do our best to make this right.

September 23, 2024

Use them all the time. Like my service advisor which is the reason I keep coming back. Honest. More

by reneeandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Rafael Alzola
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Ford of Kendall responded

Hi Reneeandy, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 22, 2024

They resolved my issues promptly and efficiently, in a friendly, respectful, and patient manner. Would recommend. More

by MATIAS.BRAIN.B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Paul Schickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Ford of Kendall responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 21, 2024

Excellent and fast service. Service agent Alex Larrea did a soft and expedited process. Thanks for your service More

by Gustavo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Larrea
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Sep 29, 2024 -

Ford of Kendall responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

September 19, 2024

Alexander was a great service rep! I will definitely come back! It took 3 days to diagnose but way better than 1-2 weeks from other ford dealerships in the area. More

by Swarudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander James Larrea
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Ford of Kendall responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

September 17, 2024

Service rep was great, I feel the hourly rate is very high . But Ford corporation helped with the cost so very appreciative to Ford Company . It was the second time I bring in truck for same reason, door More

by Manny.rodriguez26899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Hernandez. He was great
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Sep 21, 2024 -

Ford of Kendall responded

Hello, thank you for taking the time out of your day to tell us about your experience. Please give us a call at (305) 238-9211 if you’d like to discuss this matter further. We look forward to hearing from you. Take care.

September 15, 2024

Always very polite. Was able to get a ride home quickly. Car was also done when I was told it would be. More

by ACASTELLANOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Ford of Kendall responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

September 15, 2024

The Service was fast effective these guys know what they’re doing communicated to u every step of the way More

by LEROY.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Rafael Alzola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hanoi Amado Arias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Arencibia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michel Augustin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcos Michel Bonet Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vladimir Cordero Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto De La Torre Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artmand Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Man Fernandez Hechavarri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Ford of Kendall responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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