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Ford of Galesburg - Service Center

Galesburg, IL

4.4
568 Reviews
Call Service Center (309) 381-1095

568 Reviews of Ford of Galesburg - Service Center

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March 14, 2024

Haley went above our expectations to get both our vehicles serviced. The issues with both of our vehicles have been resolved and we're very pleased with our experience with the service department. More

by tntanderson77
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Brackett
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March 10, 2024

A LOT BETTER THAN TOYOTA FORD IN MACOMB. THE SALES TEAM AND SERVICE TEAM AT GALESBURG TREATED ME WITH RESPECT AND HELPED WILL ALL CONCERS ABOUT MY NEW FORD EDGE. More

by gfulkerson0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Mar 11, 2024 -

Ford of Galesburg responded

Thank you so much for your positive feedback it is always a pleasure hearing how the team worked to resolve an issue for you. We hope to see you again in future business. Thank you Amy Kelso

March 09, 2024

Quick and efficient for my oil change. Attentive to my questions and inquiries for service and products for my vehicle. More

by JOHNNYB1972
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dalton Stansell.
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Mar 11, 2024 -

Ford of Galesburg responded

Thank you for the positive feedback. It means a lot to us that you took the time to complete the survey and that we met your expectations, We look forward to future visits from you. Thank you Amy Kelso

March 03, 2024

Terrible, took over 70 days to repair my vehicle. Multiple times was told my vehicle would be ready and then it would be a few weeks. And then something else. Also told a specific tech would work on More

by Jonfulk1
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amy Dee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Brackett
2.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Brackett
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February 29, 2024

Unacceptable. Had my own oil, it was stated on the work sheet that I had my own oil and it never got used. Service used your oil. More

by Smaust0
Recommend Dealer
No
Employees Worked With
Service
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February 21, 2024

Repairs were good but usually took longer than projected. Ryan is great to work with though More

by jvargas19
Recommend Dealer
Yes
Employees Worked With
Ryan. He's great
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Feb 21, 2024 -

Ford of Galesburg responded

Sorry about the extended wait it is important for us to fix it right the first time. We hope when you did get your vehicle back it was completed fixed and you were happy with the end product. We look forward to future business with you. Thank you Amy Kelso

February 15, 2024

Very professional. What a wonderful service. I am so grateful. Quality service with a smile More

by RCSWANS
Recommend Dealer
Yes
Employees Worked With
Do
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February 06, 2024

Good but took two hours for an oil change and tire rotation It was good but.... More

by TFOSTER12
Recommend Dealer
Yes
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February 06, 2024

Great customer service. Very caring. Would be interested in buying a vehicle from them If they can get me financed More

by Ih8myex252627
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Brackett
Report | Print
Feb 09, 2024 -

Ford of Galesburg responded

So happy to hear that your experience was great we will gladly see if we can help ya out buying a new vehicle. Thank you Amy Kelso

February 04, 2024

Fast courteous Reasonable pricing Took of other things besides what I scheduled my appointment for More

by Gregory B
Recommend Dealer
Yes
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Feb 04, 2024 -

Ford of Galesburg responded

Thank you so much for the positive review. We try hard to please all our customers. We look forward to future business with you. Thank you Amy Kelso

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