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Ford of Galesburg - Service Center

Galesburg, IL

4.4
568 Reviews

568 Reviews of Ford of Galesburg - Service Center

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May 10, 2024

overall good. Have recall delivered to me by us mail . They knew nothing about it More

by JMWOODS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
unknown
May 09, 2024

They were great to work with and understand what problem is on truck all good everyone understands the problem! 😄 More

by Pilot74pilot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024

Great service. Friendly staff. Highly recommended. I took my car in for a new tire, and they took good care of me. More

by mrmurph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DALTON STANCELL
April 25, 2024

They were very professional and serviced the truck in a timely manner and took care of all recall issues. More

by INNESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DALTON STANCELL
May 01, 2024 -

Ford of Galesburg responded

Thank you for the compliment we hope to continue to meet and exceed your expectations. Thank you Amy Kelso

April 18, 2024

I was very satisfied with service and I am so glad you pickup and return vehicle. Makes it so convenient and worry free. Missy and Mike are both so very kind and friendly. More

by judithstull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Ford of Galesburg responded

Thank you for the kind words we are so happy we are able to provide such a great service in our community an outside communities and I could not agree more about Missy and Mike they truly take pride in caring for our customers. Thank you Amy Kelso

April 15, 2024

Fast and loved the ride so I wasn’t sitting waiting The people were very nice, friendly and informative More

by Debby56.dp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DALTON STANCELL
May 01, 2024 -

Ford of Galesburg responded

Thank you for the kind words we are thankful to be able to offer such a great service here in our community and surrounding communities we look forward to future visits with you. Thank you Amy Kelso

April 04, 2024

Took my truck in on a Tuesday, I called Wednesday to see what was going on. On the following Tuesday I was on hold for 45 minutes waiting for an answer, after hanging up, received a phone call from service More

by DROBERTSIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DALTON STANCELL
March 22, 2024

He explained everything that was going on and updated me as it went along. He asked me if I wanted work done and how much it would cost before I agreed to it. More

by Dkholmes76
Recommend Dealer
Yes
Employees Worked With
Service dept. but not sure who it was.
March 21, 2024

Very good Absolutely no complaints with any of the service or any of the people that I was in contact with. More

by terry.mcginnes
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Brackett
March 19, 2024

Did upgrade on my pcm but did not fix active codes. I don't know if my Explorer will go back into lump mode again. More

by glendalincoln76
Recommend Dealer
Yes
Employees Worked With
Erick Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Lopez
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