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579 Reviews of Ford of Galesburg - Service Center
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November 06, 2023
Took 4 days to find out my car needs a transmission, now it's been almost 3 weeks and still waiting on a rebuilt transmission then they will make an appointment to install that's another 2-3 days , was told it's been almost 3 weeks and still waiting on a rebuilt transmission then they will make an appointment to install that's another 2-3 days , was told it was because of the strike. More
by Cocacolaman
Employees Worked With
Ryan
November 04, 2023
This dealership and Ford doesn't standby their word on lifetime warranty for power train on our 2012 Ford focus. I go elsewhere for my New car!! lifetime warranty for power train on our 2012 Ford focus. I go elsewhere for my New car!! More
by SCASSENS_88
Verified CustomerEmployees Worked With
November 04, 2023
Terrible experience with service. They worked on our New Ford Explorer in January. They made a temporary repair and ordered a new wiring harness as the original was damaged.(new Explo They worked on our New Ford Explorer in January. They made a temporary repair and ordered a new wiring harness as the original was damaged.(new Explorer) They said it was backordered and would be months to come in. They said they would get a hold of us. I called them in October and asked them the status. I couldn't get anyone from service on the phone for three days! I had to call Ford Corporate to get a call back from service. As it turned out no one wanted to talk to me because the part had not been ordered. Also they said they had gone through several service managers which is a big red flag. Service manager Perez did call (because Ford Corporate required him to) and say their temporary repair was ok and would be considered permanent. I took it to a legitimate dealership (Roanoke Ford near Peoria IL) who recommended a new harness replacement and took care of me right away. Galesburg Ford failed on many levels. I would not buy a bicycle from them. UPDATE: As it turns out Galesburg Ford missed a lot of other damage. It was present in their original photos taken by them so it was NOT done after they originally examined the Explorer. There is air condition damage. Foam insulation damage. To add insult to injury the repair galesburg made that they now say was permanent and sufficient for the life of the vehicle has been found to be substandard and allowing moisture into the repaired area. They failed to address any of the other obvious issues and assured us that the Explorer was put back into new condition. If you see Galesburg Ford in your future please get a new Crystal ball. Thank you. More
by mccue2015
Employees Worked With
Service manager Perez
November 03, 2023
Extremely friendly and helpful. I would recommend them to my family and friends. I love my car. I would recommend them to my family and friends. I love my car. More
by dianespitzer
October 21, 2023
They listened to what I thought was wrong with my car. Didn't try to change my mind on my broken rear shade. They were under the price they thought for fixing my water pump. The mechanic stayed late to fi Didn't try to change my mind on my broken rear shade. They were under the price they thought for fixing my water pump. The mechanic stayed late to fix it so I had my car back sooner, very thoughtful thanks. They explained what had to be done. Will come back again. More
by laura.lyle309
Employees Worked With
Ryan in the office where I drop my car off
October 10, 2023
service dept is terrible! My vehicle has been in the service dept more times than necessary since I purchased it for literally the same issue. they seem to think I’m going to My vehicle has been in the service dept more times than necessary since I purchased it for literally the same issue. they seem to think I’m going to accept the fact that brakes “squeak & make noise”. This is not my 1st vehicle I have owned & none of my other vehicles squeaked & made noise everytime you stop the vehicle. Have been told so many diff stories from different people there. I could go on & on about my experience there but I’ll keep it short. The issue still remains & I was told I would get a return phone call from the service manager but have yet to be called 3 weeks later despise the numerous voicemails/txts from have left More
by Randi
Employees Worked With
service manager
October 08, 2023
Everything good. Service Dept. excellent.no complaints.don’t know why you need fifteen word minimum Service Dept. excellent.no complaints.don’t know why you need fifteen word minimum More
by Jim
Employees Worked With
Other Employees :
Ryan Holmes is a good man. Glad he’s back., JIM TRENT, LINDSAY LAMB, DALTON STANCELL
October 07, 2023
You guys are always very professional and always ask questions. And when I have problems it is always answered. questions. And when I have problems it is always answered. More
by heathersmith50
Employees Worked With
Other Employees :
JIM TRENT, LINDSAY LAMB, DALTON STANCELL
