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558 Reviews of Ford of Galesburg - Service Center
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September 19, 2023
They are good but don't do the job 100 percent and automatically think you have the money to pay for whatever they find! automatically think you have the money to pay for whatever they find! More
by Ou812
Verified Customer
September 17, 2023
I'm not sure I'll be back. They did fix the problem which I could of done if I would of had time but,the $575 I was charged was way out of line for the 3 hrs it took. I never t They did fix the problem which I could of done if I would of had time but,the $575 I was charged was way out of line for the 3 hrs it took. I never thought I would have to pay $1000 to have a water pump and a few parts changed out. I bought my trk from there new ,have always had it serviced there but I'll be looking for somewhere else. More
by HALLMIKE35
Employees Worked With
Other Employees :
JIM TRENT, LINDSAY LAMB, DALTON STANCELL
September 09, 2023
Easy to get an appointment, discount for seniors, and kind staff. I have never had an issue with this dealership. kind staff. I have never had an issue with this dealership. More
by Deweynme
Employees Worked With
August 31, 2023
Good job getting new transmission when other dealerships couldnt....and kept me informed on time line couldnt....and kept me informed on time line More
by tfinch0
August 27, 2023
It is very nice that they do free oil changes for us elderly people. I have made it a point to drive through the lot and look at the vehicles. elderly people. I have made it a point to drive through the lot and look at the vehicles. More
by JFOX20
Employees Worked With
Other Employees :
JIM TRENT, LINDSAY LAMB, DALTON STANCELL
August 25, 2023
The service advisor was helpful and kept me informed throughout the 3 times I was in for service on our vehicles over the last 3 weeks. We plan to return for service in the future should we be in the ar throughout the 3 times I was in for service on our vehicles over the last 3 weeks. We plan to return for service in the future should we be in the area when we need it. However, I do have two complaints. Neither are absolutely deal breakers, but they were inconvenient. 1) The oil life percentage wasn't reset on my Ranger when the oil change was completed. I had to do it myself. I've never had a service tech not do it. When I brought in my F350 2 weeks later, it was done, so I'm assuming it was a simple oversight. 2) They weren't prepared for the oil change for my F350. I scheduled 12 days in advance. An hour into the oil change, I was informed they were a quart short on oil and had to order some from another dealership. That added an hour to the oil change. I had paid for a sitter for my child so I could get the oil changed without corraling a 2 year old in a non-toddler friendly waiting room, so I ended up having to pay the sitter extra because of the dealership's lack of being prepared. I was not compensated by the dealership for the inconvenience. $311 later (for just that oil change), I had to spend even more money because of their lack of being prepared. 12 days should be plenty of warning to make sure you have enough oil. More
by Emcross4
Employees Worked With
I don't know her name, but the same service advisor helped me all 3 times I was in. She was very kind and helpful.
August 23, 2023
I was very happy with service at the Galesburg location. The lady who waited on me was friendly, and helpful. I was greeted by 2 other employees, also. The service was done within an hour, which I though The lady who waited on me was friendly, and helpful. I was greeted by 2 other employees, also. The service was done within an hour, which I thought was great, as there were several cars to be serviced . Thank you! More
by jtodd7133
