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Ford of Galesburg - Service Center

Galesburg, IL

4.4
575 Reviews

575 Reviews of Ford of Galesburg - Service Center

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November 20, 2024

The experience I got at the dealership was wonderful. Everyone that I dealt with was knowledgeable and helpful. Anyone questions I had they answered them and made me feel good about my purchase. More

by pooky8405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Ford of Galesburg responded

We love hearing how happy our customers are with their experience. We hope to continue to meet and exceed your expectations. Happy Holidays from your Ford Family. Thank you Amy Kelso

November 17, 2024

I have known Tom Smith for many years. He has always been super nice and an excellent worker. I have to commend your Dealership for adding him to your team. More

by larry_watson_153
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tom Smith
November 14, 2024

First time dealing with this dealership. Very pleased with everyone that I was in contact with. More

by Sundance62750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Ford of Galesburg responded

So happy to hear your first experience was a great ones. We only hope to continue to make each experience the best. Happy Holidays from your Ford family. Thank you Amy Kelso

November 09, 2024

Everyone at Ford of Galesburg were so friendly and welcoming. Work was done very fast. More

by kathleencardinal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2024

Can't get any better than a free oil change. Fast and courteous service too. Thank you. More

by mawgaw9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Ford of Galesburg responded

We love hearing that we met your expectations!! We hope to see you again for future visits. Happy Holidays from your Ford family. Thank you Amy Kelso

November 08, 2024

Stopped by with a warning message showing on my truck. They got me in and found the problem quickly, They were able to rush order parts and had my truck repaired the next afternoon. Great service! More

by marta tucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Ford of Galesburg responded

Thank you so much for the review!! We truly take pride in servicing our customers and getting service done quickly and correct. We hope to see you again in the future. Happy Holidays from your Ford family. Thank you Amy Kelso

November 07, 2024

I want to thank Ford of Galesburg for turning a horrible situation into a great experience. The service team isn’t just the best around. They truly care about their customers. Erick & Brittany treated us More

by TimmyT.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany Buzick
Nov 21, 2024 -

Ford of Galesburg responded

Thank you so much for suck kind words! We take a lot of pride in providing for our customers and giving them a 5 star experience. Happy Holidays from your Ford family. Thank you Amy Kelso

November 04, 2024

I thought they were very courteous and helpful to come to my home and do the recall service for my vehicle. More

by DubbsBears
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danica Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can’t remember the service man, ask Danica
October 31, 2024

Haley was very helpful and friendly. The lady in the cashier office was rude and threatened us with an attorney More

by coachjim24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2024

Very good service from the start with the girls at the customer service counter. Repairs were diagnosed and repaired in a timely manner. It’s very important to keep our fleet running so we can take care o More

by Gary.Nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose and Brittney
Oct 24, 2024 -

Ford of Galesburg responded

We always love hearing when a customer leaves here pleased! Brittany has been a great addition to our Ford team and Jose has been with us for awhile. We appreciate your business and look forward to meeting your expectations in the future. Thank you Amy Kelso

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