Ford of Galesburg

People were friendly and professional. Communication and service were not great. Got inspection: front brakes/rotors, tuneup, front/rear differential seals recommended. Scheduled recommend Communication and service were not great. Got inspection: front brakes/rotors, tuneup, front/rear differential seals recommended. Scheduled recommended service. They did front/rear brakes/rotors, both diff seals, no lineup (supposedly didn't need it) and changed my oil. My oil had 300 miles on it, I had just changed it. No one spoke to me about the changes in work, no one called and said the tuneup wasn't needed, no one called and said the vehicle was done. Was supposed to be done by end of day after drop off, instead was done after 2 full business days. Would have 1 starred, but the service lady and tech were very nice. More

NO THANK YOU I TRIED TO PASS ON THIS AND I DONT WISH TO TALK ABOUT IT TALK ABOUT IT More

** READ THIS REVIEW! ! DON'T SKIP!! ** I don't normally write reviews, but this warrants one..........I purchased a vehicle from Ford of Galesburg and it has been the wor ! DON'T SKIP!! ** I don't normally write reviews, but this warrants one..........I purchased a vehicle from Ford of Galesburg and it has been the worst experience of my life. Their website says "Ford of Galesburg ALWAYS puts customers first"....This has been far from the truth. Let me explain my nightmare. I purchased the vehicle, was on my way home and was scrolling through all of the dash information...the oil was at 10% (Talked an employee of mine that bought a car from them 2 weeks prior, they did the same thing to him.). I had the vehicle for 4 days (drove it once after I bought it and left it in the garage for the other 3 days), service engine light comes on. Text the salesman that I dealt with and told him that I shouldn't have to be stuck with that bill. He said we can't get you in for 3 days, I told him that's fine since I thought it was something minor. Fast forward 5 hours, the car completely lost power on the highway with for my wife and 3 children. Thankfully she was able to fight the vehicle to the side of the road and she called me to pick her up. Got there and the vehicle had completely lost power and we couldn't even put the windows up. I got with the dealership and said it didn't make it until Friday like they thought it would and it broke down on the side of the highway. They told me they would bring me a loaner car and would have it towed that night. They even stopped by it after dropping me off the loaner car car to see what they could find out with it. Fast forward to the next day. My wife drove my truck to town to take the kids to the library and noticed that the vehicle was still sitting on the side of the road....to top it off, it was pouring down rain for 4 hours.....they left it sitting on the side of the road knowing the windows were down. I stopped by the dealership on my lunch break and told them that was absolutely unacceptable. Their Sales Manager came out and said "I'm sorry, our communication fell through". All of the electrical components are now compromised and all they said they can do is detail it for me after they get it back from the mechanical department. That's not how excessive water intrusion works, you can't just detail it out. It can cause electrical issues months later. That was 2.5 weeks ago, it still isn't fixed or detailed. I still have the loaner car. Talked to the Jeep dealership they had the car towed to in order to diagnose the issue. It was a recall for a Fuel Pump. It blew up and sent debris through the fuel system. The whole fuel system is now compromised and Jeep said that they won't know if it's fixable until they put the fuel pump on and try to start it (if that's the issue, Jeep will pay for the fix). When I talked to the Jeep dealership, they said that it had 2 open recalls, not just the 1 Ford of Galesburg told me about. Ford stated that it had an open recall for a position sensor when I bought it and that was it. Clearly it wasn't the only open recall. Their lack of professionalism could have killed my wife and 3 kids... 2.5 weeks after not having it, I called and talked to the Sales Manager, he said there is nothing he can do at this point. I even offered to buy a more expensive Ford Explorer that cost $10K more, but he said they can't buy the vehicle back and I would need to trade it in and take their used car price for it...my salesman friend from far away said that they can buy it back for what I paid for it, they just don't want to eat the $$. We will see if the Fuel Pump or if it's something major, I'm within the Illinois powertrain warranty law limit and they will have to give me what I paid for it. I'll gladly take my money elsewhere since they were no help and didn't want to make it right even after I gave them the chance. They don't care about the customer after the sale is made. Hard working people shouldn't have to deal with shady dealerships like this. I'm writing this review to try and save YOU a headache or money down the road. More

Will likely never by a ford again- obviously my engine replacement along with the other people in this country is a money making scam by Ford motor company- Coolant entering the engine block is a known p replacement along with the other people in this country is a money making scam by Ford motor company- Coolant entering the engine block is a known problem to ford and they just don’t care. . The dealership has to work on behalf of Ford and many will never return after having this issue- this should have been an obvious issue that the company should have COVERED. Foolish decisions being made More