Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ford of Galesburg
Galesburg, IL
823 Reviews
Ford of Galesburg is your trusted Ford dealership serving drivers in the Galesburg, Monmouth, Knoxville and Henderson, Illinois, region—but do you know why our loyal customers keep coming back for our services? The reason is short and sweet—our incredibly accommodating customer service.
From beginning to end, we are dedicated to providing exceptional service and to being an integral part of our community. We do this with our extensive inventory of new Ford models, streamlined financing options, and expert auto service. This ensures that no matter where you’re at during your automotive journey, you’ll have a team of friendly professionals by your side.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 823 reviews
November 11, 2023
Truck sent in for a surge when driving. Still has surge hasn't got any better Still has surge hasn't got any better More
by jackashevans
Verified Customer
November 10, 2023
Very personal people. Hailey always a smile and ready to help. The other two front guys great too. The manager Alex? also great and caring to help. Really listened to what Hailey always a smile and ready to help. The other two front guys great too. The manager Alex? also great and caring to help. Really listened to what you have to say. Trying to get in on the phone lines was a challenge. Amy the finance manager was awesome-really helped getting the finances set up. Over all a great experience. Would recommend them to others. Thank you all. More
by Kat
Employees Worked With
Other Employees :
DALTON STANCELL
November 07, 2023
Every time I bring one of my vehicles to Ford of Galesburg I’m treated like I mean something to them, and it’s because I do. They service my auto needs like true professionals and ensure my confiden Galesburg I’m treated like I mean something to them, and it’s because I do. They service my auto needs like true professionals and ensure my confidence that the customer comes first! More
by teadub45
Employees Worked With
Other Employees :
JIM TRENT, DALTON STANCELL
November 06, 2023
Took 4 days to find out my car needs a transmission, now it's been almost 3 weeks and still waiting on a rebuilt transmission then they will make an appointment to install that's another 2-3 days , was told it's been almost 3 weeks and still waiting on a rebuilt transmission then they will make an appointment to install that's another 2-3 days , was told it was because of the strike. More
by Cocacolaman
Employees Worked With
Ryan
November 05, 2023
They worked with me and definitely got me out of a bad situation another dealer put me in. Thank you so much for all you do! situation another dealer put me in. Thank you so much for all you do! More
by Alicia
Employees Worked With
November 04, 2023
This dealership and Ford doesn't standby their word on lifetime warranty for power train on our 2012 Ford focus. I go elsewhere for my New car!! lifetime warranty for power train on our 2012 Ford focus. I go elsewhere for my New car!! More
by SCASSENS_88
Employees Worked With
November 04, 2023
Terrible experience with service. They worked on our New Ford Explorer in January. They made a temporary repair and ordered a new wiring harness as the original was damaged.(new Explo They worked on our New Ford Explorer in January. They made a temporary repair and ordered a new wiring harness as the original was damaged.(new Explorer) They said it was backordered and would be months to come in. They said they would get a hold of us. I called them in October and asked them the status. I couldn't get anyone from service on the phone for three days! I had to call Ford Corporate to get a call back from service. As it turned out no one wanted to talk to me because the part had not been ordered. Also they said they had gone through several service managers which is a big red flag. Service manager Perez did call (because Ford Corporate required him to) and say their temporary repair was ok and would be considered permanent. I took it to a legitimate dealership (Roanoke Ford near Peoria IL) who recommended a new harness replacement and took care of me right away. Galesburg Ford failed on many levels. I would not buy a bicycle from them. UPDATE: As it turns out Galesburg Ford missed a lot of other damage. It was present in their original photos taken by them so it was NOT done after they originally examined the Explorer. There is air condition damage. Foam insulation damage. To add insult to injury the repair galesburg made that they now say was permanent and sufficient for the life of the vehicle has been found to be substandard and allowing moisture into the repaired area. They failed to address any of the other obvious issues and assured us that the Explorer was put back into new condition. If you see Galesburg Ford in your future please get a new Crystal ball. Thank you. More
by mccue2015
Employees Worked With
Service manager Perez
November 03, 2023
Extremely friendly and helpful. I would recommend them to my family and friends. I love my car. I would recommend them to my family and friends. I love my car. More
by dianespitzer
October 21, 2023
They listened to what I thought was wrong with my car. Didn't try to change my mind on my broken rear shade. They were under the price they thought for fixing my water pump. The mechanic stayed late to fi Didn't try to change my mind on my broken rear shade. They were under the price they thought for fixing my water pump. The mechanic stayed late to fix it so I had my car back sooner, very thoughtful thanks. They explained what had to be done. Will come back again. More
by laura.lyle309
Employees Worked With
Ryan in the office where I drop my car off
October 21, 2023
Amy with Ford of Galesburg is great! She resolved all communication errors, and got my vehicle in right away to be looked at by the service dept. She resolved all communication errors, and got my vehicle in right away to be looked at by the service dept. More
by delaneykstevens
