Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ford of Galesburg
Galesburg, IL
879 Reviews
Ford of Galesburg is your trusted Ford dealership serving drivers in the Galesburg, Monmouth, Knoxville and Henderson, Illinois, region—but do you know why our loyal customers keep coming back for our services? The reason is short and sweet—our incredibly accommodating customer service.
From beginning to end, we are dedicated to providing exceptional service and to being an integral part of our community. We do this with our extensive inventory of new Ford models, streamlined financing options, and expert auto service. This ensures that no matter where you’re at during your automotive journey, you’ll have a team of friendly professionals by your side.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 879 reviews
April 04, 2024
Took my truck in on a Tuesday, I called Wednesday to see what was going on. On the following Tuesday I was on hold for 45 minutes waiting for an answer, after hanging up, received a phone call from service what was going on. On the following Tuesday I was on hold for 45 minutes waiting for an answer, after hanging up, received a phone call from service department apologizing for the wait and then explained my truck was done! Would have liked to have seen the old parts but didn’t want to spend any more time there, waited at least 20 minutes to speak to the service person. More
by DROBERTSIX
Verified CustomerEmployees Worked With
DALTON STANCELL
March 22, 2024
He explained everything that was going on and updated me as it went along. He asked me if I wanted work done and how much it would cost before I agreed to it. as it went along. He asked me if I wanted work done and how much it would cost before I agreed to it. More
by Dkholmes76
Employees Worked With
Service dept. but not sure who it was.
March 21, 2024
Very good Absolutely no complaints with any of the service or any of the people that I was in contact with. service or any of the people that I was in contact with. More
by terry.mcginnes
March 19, 2024
Did upgrade on my pcm but did not fix active codes. I don't know if my Explorer will go back into lump mode again. I don't know if my Explorer will go back into lump mode again. More
by glendalincoln76
March 14, 2024
Haley went above our expectations to get both our vehicles serviced. The issues with both of our vehicles have been resolved and we're very pleased with our experience with the service department. vehicles serviced. The issues with both of our vehicles have been resolved and we're very pleased with our experience with the service department. More
by tntanderson77
March 10, 2024
A LOT BETTER THAN TOYOTA FORD IN MACOMB. THE SALES TEAM AND SERVICE TEAM AT GALESBURG TREATED ME WITH RESPECT AND HELPED WILL ALL CONCERS ABOUT MY NEW FORD EDGE. THE SALES TEAM AND SERVICE TEAM AT GALESBURG TREATED ME WITH RESPECT AND HELPED WILL ALL CONCERS ABOUT MY NEW FORD EDGE. More
by gfulkerson0
March 03, 2024
Terrible, took over 70 days to repair my vehicle. Multiple times was told my vehicle would be ready and then it would be a few weeks. And then something else. Also told a specific tech would work on Multiple times was told my vehicle would be ready and then it would be a few weeks. And then something else. Also told a specific tech would work on the vehicle and ended up being a different tech. Keep your word and if you tell me you are gonna do something follow thru and do it More
by Jonfulk1
February 29, 2024
Unacceptable. Had my own oil, it was stated on the work sheet that I had my own oil and it never got used. Service used your oil. Had my own oil, it was stated on the work sheet that I had my own oil and it never got used. Service used your oil. More
by Smaust0
Employees Worked With
Service
