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Ford of Galesburg
Galesburg, IL
823 Reviews
Ford of Galesburg is your trusted Ford dealership serving drivers in the Galesburg, Monmouth, Knoxville and Henderson, Illinois, region—but do you know why our loyal customers keep coming back for our services? The reason is short and sweet—our incredibly accommodating customer service.
From beginning to end, we are dedicated to providing exceptional service and to being an integral part of our community. We do this with our extensive inventory of new Ford models, streamlined financing options, and expert auto service. This ensures that no matter where you’re at during your automotive journey, you’ll have a team of friendly professionals by your side.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 823 reviews
January 18, 2024
Friendly, helpful service. Great dealer! Got me in the same morning that I called. Will go back in the future! Great dealer! Got me in the same morning that I called. Will go back in the future! More
by BBASCH82
Verified Customer
January 17, 2024
They were a wonderful team to work with. They helped make a bad situation so much better. I highly recommend their service center. They helped make a bad situation so much better. I highly recommend their service center. More
by BECCAYOUNG33.RY
January 17, 2024
It don't get much worse, first 4 hours to replace air bags (recalled) Then noOne worte down the serial numbers on the new airbags. So now I have to return it to have the serial numbers recorded on my bags (recalled) Then noOne worte down the serial numbers on the new airbags. So now I have to return it to have the serial numbers recorded on my time! Second. Gas tank recall- faided inspetion returned for replacement and told tbey had to order the new tank 2weeks later returned for instalation waited 3 hours and told they needed to order a conection from tank to car, and they would call me when the part came in (never called). More
by Reedb6425
January 17, 2024
I took my fore focus to check on some transmission hesitation and rear brake light is off, and the associate said we’re going to do a diagnostic and see what’s wrong. If it’s something under warranty hesitation and rear brake light is off, and the associate said we’re going to do a diagnostic and see what’s wrong. If it’s something under warranty then, we can order parts and fix it under your dealership warranty and I agreed. But he didn’t mention that there’s a $60 charge for that. They didn’t find any issues with my car which is a good thing, but they charged me $60 for diagnostics. When I asked for what’s wrong with the brake light, he said it’s not the bulb, so we have to do another diagnostic and hook it up to the computer to see where that is coming from ? Seriously? Is this how your service looks like? I never owned a Ford and first time visiting this dealership, but I definitely am never going back. More
by M.BENYOUNESS
Employees Worked With
DALTON STANCELL
January 17, 2024
Oil changes here are a great deal! They're free if you're 65 or over! I paid extra for a more thorough check up, and they found really dirty filters, and showed them to me, which I a They're free if you're 65 or over! I paid extra for a more thorough check up, and they found really dirty filters, and showed them to me, which I appreciate. They said they'd check my wipers, too, and tell me if I needed new ones, but they didn't tell me anything, and I think they are not working well, but that's my only complaint. The service department was very courteous and friendly, as were the people handling payment. More
by SHICKEY2
Employees Worked With
I worked with some people whose names I forget, but their pics aren't shown here.
January 17, 2024
Very professional, prompt, and courteous! The service was easy to schedule. They offered a free pickup and delivery and were even early! I received a text every step of the process and it mad The service was easy to schedule. They offered a free pickup and delivery and were even early! I received a text every step of the process and it made the whole experience enjoyable. More
by STEWY0018
Employees Worked With
January 17, 2024
Quick and friendly service. Highly recommend. Their mechanics were able to diagnose and fix issues that no other Shop could find. I cannot say enough good things. Highly recommend. Their mechanics were able to diagnose and fix issues that no other Shop could find. I cannot say enough good things. More
by Brysonbedwell
Employees Worked With
January 17, 2024
The only negative thing is that they knew what we were bringing it in for but they didn’t order the part and have it there when we got there. We had to come back when the part came in. If they hadn’t kn bringing it in for but they didn’t order the part and have it there when we got there. We had to come back when the part came in. If they hadn’t known why we were coming, it would have been a different thing, however, knowing and not being ready when we came it was a little frustrating. More
by jenniatwell7
January 17, 2024
I Am very satisfied with the service that was done on my truck and the check of all other things. truck and the check of all other things. More
by Tractor doc44
January 17, 2024
They are wonderful! Everyone is nice and helpful. They go above and beyond to help. Everyone is nice and helpful. They go above and beyond to help. More
by DeeDee
