Ford of Franklin

Highly recommended I normally don't fill out online inquiries because I don't want to be a bombarded with information and sales people. Cody was helpful, responsive, th I normally don't fill out online inquiries because I don't want to be a bombarded with information and sales people. Cody was helpful, responsive, thoughtful, attentive, and I feel confident that he got me the best deal. I had hesitations about going into the dealership to buy a truck as a woman alone but feel that Cody, Buddy, and Ford Lincoln Franklin took excellent care of me. Though I hope to drive this truck into the ground, if I needed a new one I would go back to Cody. I highly recommend working with Cody and Ford Lincoln of Franklin. More

Awesome dealer Cody is amazing at what he does, and I recommend anyone who is looking for a nice new ride to go see him!!! He knows his cars! Cody is amazing at what he does, and I recommend anyone who is looking for a nice new ride to go see him!!! He knows his cars! More

Great Experience Submitted an online inquiry regarding a purchase of an F150. Cody Martin contacted me within 24 hours of submission. Cody set an appointment time. Whe Submitted an online inquiry regarding a purchase of an F150. Cody Martin contacted me within 24 hours of submission. Cody set an appointment time. When I arrived, Cody was already busy helping a customer walk-in. Cody greeted me and immediately pulled another sales associate Daniel Booth to start working with me. Cody continuely checked in and pulled trucks that were exactly what I asked for. Cody and Daniel made the process simple and painless. The short....Best Customer Service I have ever encountered at a dealership. More

Excellent follow up I bought a 2017 F250 from Franklin ford and Cody was the sales rep. He bent over backwards throughout the entire process to make the deal happen. Co I bought a 2017 F250 from Franklin ford and Cody was the sales rep. He bent over backwards throughout the entire process to make the deal happen. Cody even stayed late after hours for me to take delivery of the vehicle when I flew back into town. He was extremely professional through the entire process and even checked in on me a week after the sale to see if I liked the truck still. A+++++ service from Cody. Thanks Greg and Cody for great service. More

Great Sales Team To Work With Bought my F150 at Ford Lincoln of Franklin and absolutely love my truck. My salesman was Nathan Thruman who did a great job of helping me out. I told Bought my F150 at Ford Lincoln of Franklin and absolutely love my truck. My salesman was Nathan Thruman who did a great job of helping me out. I told him what I wanted in a vehicle and how much I wanted to spend. He brought me the perfect truck and I fell in love with that vehicle. Drove out with that same vehicle several hours later. Nate was great to work with and I'd buy from him again! More

An easy car-buying process Outstanding from the word "go." Greg Cole, who manages sales for the operation, took my initial phone call and personally serviced my request for a mo Outstanding from the word "go." Greg Cole, who manages sales for the operation, took my initial phone call and personally serviced my request for a modestly priced used vehicle. Now, mind you, I was a total stranger to him. Not only did he identify the exact car that would meet our needs, but he also got us into that car for less money than we anticipated paying. Furthermore, he did so with a smile. The finance lead, Buddy, doubles as a pastor when not at work. He put his forty years of Franklin Ford experience to work and efficiently explained the documents and the premium options without the hard sell. When I picked the vehicle up, Celeste spent as much time as I needed to educate me on the car’s features. Extremely helpful. My wife and I are new to the area, and we felt relieved that a painstaking effort researching options on the Internet and bouncing from dealer to dealer was brought to such a satisfactory conclusion once I called this dealership. I've owned cars for forty years and never had a buying experience like this one. We drove away with confidence in our 2013 Ford Edge. Not only did the dealership earn our trust, but we felt like we had found some new friends. More

overall experience very good I reached out to the dealership via the internet web site and entered my information and the vehicle that i was interested in. I promptly received a c I reached out to the dealership via the internet web site and entered my information and the vehicle that i was interested in. I promptly received a call from salesperson Cody Martin a time was set to come in and test drive the car and upon satisfaction with the test drive and agreeing that i would like to purchase it he assured me that after a brief process I would be driving away in the car of my choice the whole experience was great from sales to finance. I arrived at 9:30am and was driving away with my dream car by 1:30pm it doesn't get any better than that. I would certainly recommend anyone looking to purchase a automobile to consider Ford Lincoln of Franklin. More

Great Customer Service in the Collision Center I gave a 5 star rating because I always receive outstanding customer service in the Collision Center. Anytime I have an issue with my truck from repai I gave a 5 star rating because I always receive outstanding customer service in the Collision Center. Anytime I have an issue with my truck from repair, to questions about ordering the correct part in advance, or the install of the ordered part I receive top notch service. Dwayne Reeves always goes above and beyond to assist my needs. His patience, diligence, and great customer keeps me as a repeat customer at this dealership! Thanks Dwayne!!! More

First Class Experience Very pleased with our experience buying a 2017 Ford Escape. Phil was very helpful in locating a vehicle that suited our needs and explained all of t Very pleased with our experience buying a 2017 Ford Escape. Phil was very helpful in locating a vehicle that suited our needs and explained all of the various features of the model we were buying. He was a great host while we were there. Couldn't have asked for more. More

Satisfied customer All staff I dealt with were very helpful and easy to work with. Would recommend dealership to my friends and colleagues. Keep up the good service. All staff I dealt with were very helpful and easy to work with. Would recommend dealership to my friends and colleagues. Keep up the good service. More