Ford of Franklin

very professional and friendly Excellent people, from sales staff to finance department very helpful in buying a new vehicle, The internet site is very easy to use and was very he Excellent people, from sales staff to finance department very helpful in buying a new vehicle, The internet site is very easy to use and was very helpful in picking out a truck. More

Third degree I was looking for an Escape for my son. I did not limit my search to one dealership. I closed th deal with Nate for the following reasons: answered I was looking for an Escape for my son. I did not limit my search to one dealership. I closed th deal with Nate for the following reasons: answered all my questions which were many and requestes for very specific information (not fluff), was patient as I made several trips to the dealer, was patient as I negotiated the final price/package, responded to additional inquiries after the sale (to resolve an issue). Throughout the whole process, Nate remained positive and easy to work with even though he knew I was shopping elsewhere too. Will definitely look him up if we are in the market for a Ford. More

Great experience Les Shanks was so patient in helping us find the perfect SUV. I went back and forth several times between a couple different cars and he stayed patien Les Shanks was so patient in helping us find the perfect SUV. I went back and forth several times between a couple different cars and he stayed patient the entire time. I HATE car shopping but Les made it very easy, I never felt pressured. I highly recommend Les to everyone, we definitely will be working with him in the future. More

Cody Martin is an excellent salesman! Cody Martin was so patient in helping us find the perfect SUV for our growing family. He got us in a 2016 Ford Explorer XLT! I highly recommend Cody t Cody Martin was so patient in helping us find the perfect SUV for our growing family. He got us in a 2016 Ford Explorer XLT! I highly recommend Cody to everyone, we definitely will be working with Cody from here on out. More

Excellent experience every time I have been with this dealership for many years, and the newest owners are the best dealership I have ever dealt with. They truly care about the custo I have been with this dealership for many years, and the newest owners are the best dealership I have ever dealt with. They truly care about the customers and demand a completely positive and pleasant experience. My salesman Jeff Dawson, in my opinion, is a man that is sincere, honest, of high integrity, and is pleasant to work with. As far as what I have experienced in my 40 years of car purchases, I will give them a 9.5 on a 1 to 10 scale. More

New Mustang I was looking around for the best deal I could find on a 2017 Mustang GT. Not a single dealership took me serious until I walked into Ford Lincoln of I was looking around for the best deal I could find on a 2017 Mustang GT. Not a single dealership took me serious until I walked into Ford Lincoln of Franklin. It was a great experience for any car buyer. They treat you with respect and work hard to earn your business. Cody was a great help in finding my dream car and made the process easy! Thanks again. More

Amazing experience Had been looking on internet for about 2 weeks. Replied to offer getting another $100.00 off. About the time I entered send, Tommy Baker sent an email Had been looking on internet for about 2 weeks. Replied to offer getting another $100.00 off. About the time I entered send, Tommy Baker sent an email and called. I told him that I would arrive in about an hour. Super nice young man and more than helpful to me and my wife. Absolutely no pressure, and a very relaxed atmosphere. Tim (Sales Manager) was just as nice and easy to work with. I feel they both went out of their way to make me happy. This was the best and easiest experience that I been through. I highly recommend Tommy Baker, Tim and Ford of Franklin. I don't recall the Finance Manager's name, but he was also a great person to deal with. A very satisfied customer, Don R More

Amazing customer service! The entire FLOF of team was helpful, friendly, patient, and honest. Cody worked with me for 3 months to find the perfect car! Extremely happy! The entire FLOF of team was helpful, friendly, patient, and honest. Cody worked with me for 3 months to find the perfect car! Extremely happy! More

Key for Two We will soon have a new driver in the house and have purchased a sturdy and "wise" Ford Explorer to get him started. Knowing that teenagers rarely kee We will soon have a new driver in the house and have purchased a sturdy and "wise" Ford Explorer to get him started. Knowing that teenagers rarely keep up with much, we thought it would be best to have an extra key and key fob made to keep on hand. From the moment I stepped into her office in the Service area, I knew Andrea had it handled. Professional and personable at the same time, we found that we had a lot of our present and pasts in common. She under-promised and over-delivered and had me at hello! Thanks, Andrea! More

Great service. Cody was very knowledgeable and helped me with my first car purchase. He understood I was short on time and made sure everything was done by then! Wa Cody was very knowledgeable and helped me with my first car purchase. He understood I was short on time and made sure everything was done by then! Was also kind enough to help deliver my car and mail the spare key overnight! Great experience. More