Ford of Franklin

Ford Focus I bought my Focus from Cody a couple months ago. I got out of my expensive car payment into something more affordable! Great car and a great experienc I bought my Focus from Cody a couple months ago. I got out of my expensive car payment into something more affordable! Great car and a great experience! More

Service Had my routine maintenance done. Super quick and very friendly. Even made sure my car was clean. I would highly recommend this place to anyone needing Had my routine maintenance done. Super quick and very friendly. Even made sure my car was clean. I would highly recommend this place to anyone needing service done. More

Ability to listen and understand Buying a new car should be a customer focused experience, which is why I work with Ford Lincoln of Franklin. Jeff Dawson listens to what I want and th Buying a new car should be a customer focused experience, which is why I work with Ford Lincoln of Franklin. Jeff Dawson listens to what I want and then finds the car that meets my needs. He doesn't try to sell what he wants me to buy as at some dealerships. I have developed a trust for this dealership. Marcus works to get me this best price he can and I don't need to haggle over the price. When I leave, I feel great about the experience and that I received a quality product at a good price. More

Service Adam Cox was great to work with. He took care of my service issue and kept me informed about my vehicle the whole time it was there for service. Adam Cox was great to work with. He took care of my service issue and kept me informed about my vehicle the whole time it was there for service. More

The high rating can’t be right This is the worst service department ever. My son’s truck is worse after the repair. And, they were overpriced compared to other locations. Don’t be f This is the worst service department ever. My son’s truck is worse after the repair. And, they were overpriced compared to other locations. Don’t be fooled by the high review. It must be employees writing these accolades. More

Awesome people to work witj Could not have been better. It was great from the start. The sales team and management work excellent to work with and the whole process went really Could not have been better. It was great from the start. The sales team and management work excellent to work with and the whole process went really smooth. More

poor service We have had both of our ford vehicles into this shop for various reasons, we were told once that there was nothing wrong and charged for the diagnosti We have had both of our ford vehicles into this shop for various reasons, we were told once that there was nothing wrong and charged for the diagnostic check. This problem has existed from the time we bought the car new and still does!!! there was a recall on my 68000 dollar truck and the problem was never properly repaired causing me to pay for a repair that should have been on Ford. If you want your oil changed they do a great job. More

Buying a car just became the BEST way to spend your Saturday First things first: if you're in the market for a Lincoln or Ford, this is the only dealership to visit in Greater Nashville. Incredibly warm and resp First things first: if you're in the market for a Lincoln or Ford, this is the only dealership to visit in Greater Nashville. Incredibly warm and responsive service is the norm here, no matter who you interact with. Second: request Cody Martin as your salesperson, period. He is exceedingly knowledgeable about every car they carry, he's collaborative, he has a very open, no-pressure style, and he's fun (and funny)! In fact, I have never had more fun buying a car that I absolutely love. Josh in Finance is terrific, too - and hopefully you'll have a chance to meet several people while you're there. The friendly culture is consistent and pervasive, as it should be. After all, buying a car should be a great experience, not a stressful one. With Cody in charge, you'll be well taken care of. More

Best Car Buying Experience When I found a car online I sent an email and was surprised when Cody called me by 8:30 in the morning. I showed up to find the car waiting at the fr When I found a car online I sent an email and was surprised when Cody called me by 8:30 in the morning. I showed up to find the car waiting at the front of the dealership ready to go. Cody was very helpful and not pushy at all. That is very important to me and his style of selling works! Thanks for a great experience. More