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Ford of Franklin

Franklin, TN

4.8
1,278 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,278 reviews

January 16, 2025

Lexie was great! She listened to what I wanted and went out of her way to find the exact car More

by Kristin
Recommend Dealer
Yes
Employees Worked With
Lexie Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2025 -

Ford of Franklin responded

Hi Kristin, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. We hope you have a great day!

January 13, 2025

I have leased many Lincoln’s over my many years on this Earth! We love Lincoln of Franklin for all their great customer service. Ben was very patient with me and answered all my questions. More

by James Baker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garrett Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Rhett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Ford of Franklin responded

Hi James, thank you so much for your kind words about your experience here at Ford of Franklin. We try every day to satisfy our customers and it’s always nice to know when we succeed.

January 13, 2025

My wife and I were looking at a ford explorer online and got connected with Miguel. He made it easy to process our trade and leave with the car we wanted. He was transparent about the details of the vehicle More

by Treabroyles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Ford of Franklin responded

Hello, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

January 10, 2025

Fantastic experience with Ben! He really was able to provide a seamless and hastle free experience More

by Lauren14
Recommend Dealer
Yes
Employees Worked With
Ben Rhett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Ford of Franklin responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 10, 2025

Great experience. We had a great time looking for a new vehicle to buy for us More

by castill42
Recommend Dealer
Yes
Employees Worked With
Ben Rhett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Ford of Franklin responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 10, 2025

Miguel was very helpful from start to finish. He listened to my needs as far as what I wanted features wise and got me in the price range I needed to be in as well. He was also very personable an More

by J. Carden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Ford of Franklin responded

Hi, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

January 10, 2025

This was an amazing dealership no games good price professional will do business with them again More

by D. Clark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 09, 2025

Honestly the best salesman I have ever come across, in all my years I have never met someone so passionate and knowledgeable as him, he is not only an amazing person but an amazing salesman, I will foreve More

by angelvilla40
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Ford of Franklin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. We hope you have a great day!

January 09, 2025

Me and my wife were looking for a deal on a 2024 Lincoln Nautilus Hybrid. My wife what some specifics that she wanted with the car like the light interior, sunroof, etc. we looked all over the country onlin More

by Jbirdaf08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becky Giove, Norman Hanes, and Karen May
Jan 11, 2025 -

Ford of Franklin responded

Hi, we're happy to hear you had such a positive experience with our team! We hope you have a great day!

January 09, 2025

Miguel always goes above and beyond to take care of me and my family when buying a vehicle. Repeat customer because of him! More

by spenvape
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Ford of Franklin responded

Hi, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

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