Ford of Franklin

Oil change and new car Everyone was great from the time I dropped my Navigator off to have the oil changed. To the purchase of a new car . CJ was very helpful when we dropp Everyone was great from the time I dropped my Navigator off to have the oil changed. To the purchase of a new car . CJ was very helpful when we dropped our vehicle off. Explained everything to us. So reason for visit initially was oil change that turned into a new purchase. More

First Class!!! Jesse was great. Took over for Cody Martin whom I had spoken to via phone, text and email before arriving at the dealership first time due to Cody be Jesse was great. Took over for Cody Martin whom I had spoken to via phone, text and email before arriving at the dealership first time due to Cody being busy with an existing client. Came in for a newer used Edge 2016 which I had found online, but it didn't have a couple options from a driving safety aspect that I had on my 2014 Edge. At the end of the afternoon/evening, Jesse had found the only car in their inventory that provided me the specific driving safety items I had gotten very comfortable with on my prior 2014 Edge. Hated to see her leave my 2014 Edge, but had gotten a new 2018 with no miles (4) along with all the requirements I needed and then some. Finance department was great and was very helpful with the whole process which was great. Will always only support Ford for they never took any assistance and have ford since the mid 70's. More

Very friendly sales staff We had a excellent sales man Mr. Maxwell who worked with us at finding the best car that we wanted and at the best price. We were repeat customers and We had a excellent sales man Mr. Maxwell who worked with us at finding the best car that we wanted and at the best price. We were repeat customers and we will trade with them again in the future. More

Amazing Customer Service I have had the best customer service experiences from Ford Lincoln of Franklin time and time again. The service department never lets me down. Adam is I have had the best customer service experiences from Ford Lincoln of Franklin time and time again. The service department never lets me down. Adam is great and the porters that assist with moving your vehicle through the facility take care of my truck better than I do. More

Quicklane Love the quick lane and all its employees. The larger service department, other than quicklane, could do a better job of returning phone calls when y Love the quick lane and all its employees. The larger service department, other than quicklane, could do a better job of returning phone calls when you leave a message. More

Professional, on time, and friendly I was in for a recall service. Adam was helpful and pleasant. He made sure my car was worked on quickly and had me ready to go early. I will definitel I was in for a recall service. Adam was helpful and pleasant. He made sure my car was worked on quickly and had me ready to go early. I will definitely be back More

Ford 150 i appreciated the knowledge and input our sales person, Les Shanks had to offer. No high pressure and fair pricing was a factor in our decision to pur i appreciated the knowledge and input our sales person, Les Shanks had to offer. No high pressure and fair pricing was a factor in our decision to purchase our new truck from Ford Lincoln of Franklin. The finance manager, Ira was very patient while we spent hours attempting to unfreeze our credit rating with Experian. More

Prompt Recall Service When I visit a service department, I am looking for a fast, accurate, and courteous service experience. That was exactly what I received at the Frank When I visit a service department, I am looking for a fast, accurate, and courteous service experience. That was exactly what I received at the Franklin Ford Lincoln dealership. They even dropped me off at home while the service was being done. More

Good service - professional, knowledgeable and courteous. I had several items wrong with my car which were thoroughly explained to me. It was broken down from most professional, knowledgeable and courteous. I had several items wrong with my car which were thoroughly explained to me. It was broken down from most important to future items in case I wanted to stagger the work. I decided to get all of the work handled on this appointment. My consultant was able to find some coupons to assist me in getting all of the work completed since it was fairly expensive to complete all the items. Thanks for the good service. More

New Escape I told Cody what I wanted and he had it ready when I arrived. I walked out with the paperwork don in less than 45 minutes. I told Cody what I wanted and he had it ready when I arrived. I walked out with the paperwork don in less than 45 minutes. More