Ford of Franklin

Customer Service Colton Giles was a pleasure to work with. He works hard to take care of all of our needs, and explains things in a manner that is easy to understand. Colton Giles was a pleasure to work with. He works hard to take care of all of our needs, and explains things in a manner that is easy to understand. More

MKX service My MKX was due for its 17,000 mile service. CJ scheduled my appointment and loaner car. When I arrived at the dealership CJ was there to greet me. He My MKX was due for its 17,000 mile service. CJ scheduled my appointment and loaner car. When I arrived at the dealership CJ was there to greet me. He was able to quickly assess my car, including noticing that my tires were wearing unevenly. He recommended I have my wheels rotated, balanced, and aligned. The service department reported that my wheels were very badly out of alignment. I could immediately feel the difference in the way my car drove. It glided effortlessly. I’m really enjoying driving my Lincoln MKX. My service appointment was on Friday of the 4th of July holiday week. The service department was a little short handed due to employees that were on vacation. CJ made the best of a difficult situation. He encouraged the mechanic to have my car ready for pickup. I arrived early to avoid rush hour traffic and waited in the very comfortable waiting area for my car. My car was cleaned and delivered to the door. CJ was very kind during the entire process. Thanks, CJ!!! More

Regular scheduled checkup The regularly scheduled checkup was about a week overdue. I was taken in turn and didn't have to wait very long. I was pleased with the service. T The regularly scheduled checkup was about a week overdue. I was taken in turn and didn't have to wait very long. I was pleased with the service. The service managers were very polite. More

Cody was very professional I ordered my new car and it took 3 months to arrive. Cody stayed in contact the entire time and kept me informed throughout. The actual purchase too I ordered my new car and it took 3 months to arrive. Cody stayed in contact the entire time and kept me informed throughout. The actual purchase took only a couple of hours versus the 3 or 4 I've usually encountered. I hope he's around for my next Ford purchase. More

Great buying experience Cody at Ford Lincoln of franklin was great to work with on the purchase of my new vehicle. Very professional and knowledgeable. Waiting area was comfo Cody at Ford Lincoln of franklin was great to work with on the purchase of my new vehicle. Very professional and knowledgeable. Waiting area was comfortable and all the staff was very friendly. More

New Car Purchase - Great Experience This was our second purchase from Franklin Ford...and an unexpected one. While waiting for my wife to pick up her Explorer from the service team (they This was our second purchase from Franklin Ford...and an unexpected one. While waiting for my wife to pick up her Explorer from the service team (they were outstanding), I stepped inside to look over a new Mustang on the showroom floor. I was approached by Brian Warren and we started talking about the Mustang. HZe asked if I was in the market and I said “nope, just waiting for my wife who’s getting her car”. Brian...“You thinking of a Mustang some day?”. Me...”Yeah, but not yet”. Brian...”Gotta Shelby in the service area, want to see and hear that one?”. Me...”That would be great”. Easy as could be we started looking at inventory and I found the car I has always looked for and bought it the next day. ZI got a super fair trade on my 2011 Taurus (yep, Ford family). Brian’s follow up was consistent but easy, no push. Want to find a dealer and team that will take care of you during and after your purchase? Thos dealer will do it. Look for Brian Warren...your experience will be outstanding and a lot of fun! More

Excellent car buying experience Cody was great to work with on purchasing our new car. He was very helpful and patient and we would definitely buy from him again. Highly recommende Cody was great to work with on purchasing our new car. He was very helpful and patient and we would definitely buy from him again. Highly recommended. More

Super Sevice Had appointment and met with Chris. Very friendly with a great personality. Took my suv right away and was ready in no time. I had oil changed and tir Had appointment and met with Chris. Very friendly with a great personality. Took my suv right away and was ready in no time. I had oil changed and tires rotated. Awesome experience. Found that everyone I met at this dealership was very friendly and helpful. I would highly recommend Ford of Franklin to all. More

Fantastic. Salesperson got me the best deal and explained e I bought my last truck at this dealership and for years have had great service experience. Not gonna mess up a good thing. Will vontnue purchasing tru I bought my last truck at this dealership and for years have had great service experience. Not gonna mess up a good thing. Will vontnue purchasing trucks here. More

Excellent Service - Great Staff Wes and Hayne were a total pleasure to work with! They found the extract truck that I was looking for, and got me in and out quickly! Thank you! Wes and Hayne were a total pleasure to work with! They found the extract truck that I was looking for, and got me in and out quickly! Thank you! More