Ford of Franklin

Excellent!!! The service department was excellent. Gina Dillman was exceptional. She let me know what was happening with my car and when it was scheduled to be r The service department was excellent. Gina Dillman was exceptional. She let me know what was happening with my car and when it was scheduled to be ready, then called me as soon as it was ready. She was very friendly and helpful! More

Very pleasant to conduct business with! Very pleasant interaction upon entering the front doors. Reception, sales, and finance team created a very comfortable environment and experience for Very pleasant interaction upon entering the front doors. Reception, sales, and finance team created a very comfortable environment and experience for us. Super excited to drive the new Mustang! Great team Franklin Ford! More

Smooth Buying Experience Cody was great! He was very personable and knowledgeable. Did an excellent job in making this car buying experience a smooth and pleasant transitio Cody was great! He was very personable and knowledgeable. Did an excellent job in making this car buying experience a smooth and pleasant transition from my old Escape into my new one. Have already recommended him to my friends. More

Great Service Our service adviser Justin was great! He kept me updated through the whole process. The work needed on our truck was extensive. He was responsive, ple Our service adviser Justin was great! He kept me updated through the whole process. The work needed on our truck was extensive. He was responsive, pleasant and knew his business. The service itself was top notch too. I would recommend this dealership for service. More

Service work Was very pleased, they reviewed the problem, called and quoted the cost and time frame and fixed it. What more do you need. They are good and need to Was very pleased, they reviewed the problem, called and quoted the cost and time frame and fixed it. What more do you need. They are good and need to know that and let others who may need service or to buy an new or used vehicle to know that as well. Thank you Franklin Ford Lincoln More

Easiest deal ever Cody was great. He did what he said he was going to do and helped us get he best deal possible. We had been dealing with a small town dealer and in L Cody was great. He did what he said he was going to do and helped us get he best deal possible. We had been dealing with a small town dealer and in Lewisburg and they beat them out by far! More

Transparent, Knowledgable staff My service advisor, Lola, did a great job communicating my truck's needed repairs. I had previously told her that I only needed this truck to last a My service advisor, Lola, did a great job communicating my truck's needed repairs. I had previously told her that I only needed this truck to last a few more months and that I wanted to do the minimum needed to keep the truck running. She presented a recommended service approach, but also honored my request by giving me an "absolute minimum" service plan. I really appreciate that she listened to me. Great job! More

Customer Service Ross was so helpful and a great listener in determining the type of vehicle that would best meet our needs. Riley, the finance manager explained the Ross was so helpful and a great listener in determining the type of vehicle that would best meet our needs. Riley, the finance manager explained the various additional services and coverage and their costs. He laid out the options so clearly and made the whole process of financing the car a fun one! More

Great service Chris is knowledgeable, prompt and polite.I am glad he was in charge of my truck. He was very thorough when explaining the possible scenarios and expl Chris is knowledgeable, prompt and polite.I am glad he was in charge of my truck. He was very thorough when explaining the possible scenarios and explained all my options. More