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Ford of Franklin

Franklin, TN

4.8
1,279 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,279 reviews

August 12, 2018

Service was excellent and the folks were knowledgeable. Busy place, would recommend calling for an appointment. The work was thorough and they explained wh More

by wyatt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Chalfant
Aug 27, 2018 -

Ford of Franklin responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thank you and we hope to be of service to you again!

August 10, 2018

Honestly the Best These people were very responsive to my spouse and I. We would definitely buy another vehicle from this dealership. The professionalism, detailed fo More

by Messengers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes, Rob, Gary Sardynski, Jesse Nichols, Hylin McNeeley
Aug 27, 2018 -

Ford of Franklin responded

It really means a lot to us that you took the time to write such a positive review about Ford Lincoln of Franklin so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job. We hope to be of service to you again!

August 10, 2018

Key fob I am disappointed that the 2016 truck only had one key fob with it all vehicles come with two I tried to get them to get me another one they would no More

by dalehollow
Recommend Dealer
Yes
Employees Worked With
I do not have the name
Aug 27, 2018 -

Ford of Franklin responded

Dale, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 224-8339 to share more details about your visit so we can make things right.

August 09, 2018

From the very first email to driving off the lot was great Everyone was so helpful. They knew the car and answered every question we had. The worked with us on our budget for a new car. Even after buying the c More

by Kberry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittney Franklin
Aug 27, 2018 -

Ford of Franklin responded

Hi, we are happy to hear that our team was able to assist! Congratulations on your new vehicle! Thank you for recommendation, and we hope to be of service to you again!

August 08, 2018

Quick and easy! After my old car broke down, it was time for an upgrade! I instantly thought of Cody Martin as he is a family friend and a well known car salesman! He More

by Jess5084
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Martin
Aug 27, 2018 -

Ford of Franklin responded

When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Ford Lincoln of Franklin for your new vehicle and promise to deliver the same experience or an even better one the next time you visit us.

August 08, 2018

So easy and fast I said I wanted things to move quick and Cody made sure that happened. Such a great experience from start to finish. Ill be back in the future for sur More

by JenG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob and Brian, Cody Martin
Aug 27, 2018 -

Ford of Franklin responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you and we look forward to your next visit!

August 08, 2018

Franklin Ford Personnel were very nice and accommodating I travel from Clarksville to get my car service here and recommend Franklin Ford to all Interested in buyi More

by JJMissie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Chalfant
Aug 27, 2018 -

Ford of Franklin responded

Hi, we are very happy to have provided you with such a positive experience! Thank you and we look forward to your next visit!

August 07, 2018

Thank you Jeff and Wes!! Ford of Franklin is 100% the best and most professional dealership I’ve ever delt with! Both Jeff Woods and GSM Wesley Evans were very professional, f More

by PJW1954
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wesley Evans
Aug 27, 2018 -

Ford of Franklin responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Ford Lincoln of Franklin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 07, 2018

My experience last Saturday August 4, 2018 was great & appreciate the walk through on getting my 2018 Ford Edge. The salesman Mr J Nuzzo had a lot of knowledge an More

by San2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Nuzzo
Aug 27, 2018 -

Ford of Franklin responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ford Lincoln of Franklin. Please don't hesitate to reach out if there's anything additional we can do for you.

August 07, 2018

Great experience buying my new Truck Low pressure, informative associates. Made my buying experience easy and enjoyable. Looking forward to working with Ford Lincoln of Franklin for years More

by Jason H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Sweeney and Jessie (Financing), Hylin McNeeley
Aug 27, 2018 -

Ford of Franklin responded

Thank you so much for your kind words about your experience here at Ford Lincoln of Franklin. We try every day to satisfy our customers and it’s always nice to know when we succeed.

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