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Ford of Franklin

Franklin, TN

4.8
1,279 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,279 reviews

September 10, 2018

A good experience I had a very good experience dealing with Ford Lincoln of Franklin. Ryan Newton was so easy working with. I am glad I went to this dealership? More

by Annap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Newton
Sep 14, 2018 -

Ford of Franklin responded

Hello, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 04, 2018

Cody was great to work with! This was the best car buying experience we have ever had. Everyone was pleasant and kind at the dealership. We had contacted them prior and let them k More

by pabloide
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Martin
Sep 14, 2018 -

Ford of Franklin responded

We are so happy to read such a great review about your car buying experience here at Ford Lincoln of Franklin! If you're ever in need of more help, please let us know!

September 02, 2018

Jeff Dawson is courteous, friendly and very professional. We have bought several cars from Jeff Dawson and he has always been very helpful and can always answers any questions we may have. We would not hesit More

by Happy Ford Owner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2018 -

Ford of Franklin responded

We are happy to hear you always have a great experience working with Jeff! We sincerely value your continued business and look forward to your next visit!

September 02, 2018

Brian Warren is courteous, friendly and very professional. I have brought several cars from same car dealership in my home town; Austintown, OH from the 2011 until 2015. It's always been comfortable and good More

by Corbin,Bernice2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Warren and Riley Grove
Sep 07, 2018 -

Ford of Franklin responded

Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Safe travels!

September 01, 2018

Exceptional Experience The sales, administrative and financial staff were very courteous, knowledgeable and professional during our meetings with them while at Franklin For More

by Escape Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wojnar, Charles Taylor
Sep 07, 2018 -

Ford of Franklin responded

We're happy you found our staff to be so supportive during your experience here at Ford Lincoln of Franklin! If you have any further questions about your new vehicle, please give us a call. We're always happy to help!

August 31, 2018

Mr Marcus Smith and mr Jeff Dawson These two gentleman are very professional and I would recommend them to anyone . Because they always help you when you ask them questions and concerns More

by Pooch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus Smith , Chris Chalfant
Sep 07, 2018 -

Ford of Franklin responded

Thank you for your kind comments and recommendation of our staff! If you have any further questions, please don't hesitate to reach out!

August 31, 2018

Excellent service and salesperson Laura Brown was exceptional. She followed up with me consistently, answered all my questions, and I would definitely refer her to a friend. The mana More

by Texasgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Brown
Sep 07, 2018 -

Ford of Franklin responded

We're happy you found Laura and our staff to be so supportive during your experience here at Ford Lincoln of Franklin! Please don't hesitate to reach out to us if there's anything more we can do!

August 30, 2018

Tammy Muse and David Vandiver were a joy to deal with. Tammy knew her product backward and forward. Very professional first class! I would definitely refer friends to her to buy a car - woman on a missio More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Vandiver, Tammy Muse
Sep 14, 2018 -

Ford of Franklin responded

We're pleased to hear Tammy was so helpful and knowledgeable during your visit! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2018

We'll received and served by your dealership. Your salesperson, Cody Martin, was very courteous and professional in his responsiveness during our visit and purchase of a 2019 Lincoln MKC. Thank y More

by Ralph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Martin
August 29, 2018

Awesome experience This dealership is AWESOME. Tammy Muse my salesperson provides class A service. I had my site Dodge Journey totaled and I was not ready to purchase a More

by Jen27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy Muse
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